- POSTION: MEMBER EXPERIENCE & OPERATIONS MANAGER / EXECUTIVE
- DEPARTMENT: COBI ACTIVE – COBI ONE
- REPORT TO: DEPT HEAD
- LOCATION: COBI HOME LONG HAU, LONG HAU INDUSTRIAL PARK, TAY NINH PROVINCE – MOVE BY COMPANY'S SHUTTLE BUS (FROM COBI TOWER – DIST.7)
JOB DESCRIPTION:
Key Responsibilities
1. Daily Operations Management
- Oversee the overall daily operations of the center, including opening and closing procedures.
- Prepare staff schedules, workforce planning, and attendance management.
- Ensure all facilities and customer touchpoints operate efficiently and effectively.
- Supervise front desk operations and maintain excellent customer service standards.
- Ensure consistent implementation and compliance with the Company's Standard Operating Procedures (SOPs).
2. Member Experience & Customer Service
- Deliver an exceptional customer experience and maintain high levels of member satisfaction.
- Handle member inquiries, feedback, complaints, and service recovery in a professional manner.
- Develop and implement initiatives to improve member engagement and retention.
- Monitor customer satisfaction and continuously enhance service quality.
3. Safety, Compliance & CRM Management
- Ensure compliance with all safety regulations, operational policies, and emergency procedures.
- Conduct regular safety inspections and manage incident reporting processes.
- Maintain accurate member records, CRM data, visitor information, and facility usage records.
- Analyze operational and customer data to identify opportunities for business improvement and operational excellence.
4. Team Leadership & Operational Excellence
- Lead, supervise, coach, and develop the Front Desk and Operations teams.
- Coordinate effective communication and collaboration among the Operations, Facilities, and Management teams.
- Monitor operational KPIs and prepare regular operational performance reports.
- Continuously identify opportunities to improve operational efficiency, business processes, and customer experience.
5. Event Operations & Support
- Plan, coordinate, and support the execution of sports tournaments, corporate events, workshops, community programs, and promotional activities.
- Coordinate venue setup, staffing, equipment, vendors, logistics, and overall event operations.
- Ensure a seamless and high-quality experience for participants, members, and visitors throughout each event.
- Work closely with the Marketing and Business Development teams before, during, and after events.
- Conduct post-event evaluations, prepare operational reports, and recommend continuous improvements.
Qualifications
- Bachelor's degree in Business Administration, Hospitality Management, Sports Management, Operations Management, or a related field.
- Minimum 3–5 years of experience in Operations Management, Customer Experience, Hospitality, Facility Management, or a related industry.
- Previous experience in a supervisory or managerial role is highly preferred.
- Customer-focused mindset with strong interpersonal and relationship-building skills.
- Excellent organizational, communication, and problem-solving abilities.
- Experience using CRM systems and operational reporting tools is an advantage.
- Ability to manage multiple priorities and perform effectively in a fast-paced environment.
- Strong sense of ownership, accountability, and commitment to operational excellence.
- LANGUAGE: FLUENT IN Korean
SALARY: NEGOTIATE (from 20.000.000 35.000.000 gross)
BENEFITS:
· Company-provided laptop/desktop; company car available for business trips
· Opportunities to attend overseas exhibitions, research programs, and Korea trips (for outstanding employees)
· Full salary-based social insurance coverage
· Free coffee, tea, and soft drinks at the office
· Employee discounts on all COBI GROUP products
· Foreign language training support: 50% of monthly tuition (up to 1,000,000 VND/month)
· Child tuition support: 500,000 VND per child (from 3 years old). Up to 2 children per employee
· Domestic & international business trips: All expenses covered by the company. Additional daily travel allowance
· Overtime compensation in accordance with Labor Law
· Annual health check-up
· Salary review once per year & 13th-month salary
· Seniority allowance: +300,000 VND/year (after every 12 months of service)
· 12 days of annual leave
· Trade Union membership upon signing official labor contract, with full benefits for holidays, birthdays, and welfare programs
OTHER INFOMATION:
· Time to work: 8:00 am – 18:00 pm (Monday – Friday)
· Location: Cobi Home Long Hau, Long Hau Industrial, Tay Ninh Province
· Contact: 0932145469 or email [Confidential Information]
