Marketing Communications Intern

Company Description

Capella Holdings is a dynamic business group specializing in premium event services, hospitality, and lifestyle experiences. With a portfolio of distinctive brands such as Capella Gallery Hall, Riverside Palace, Chloe Gallery, and others, we are committed to delivering excellence in customer experience and setting new standards in Vietnam's event and service industry. Our environment values creativity, professionalism, and the spirit of connection making Capella not only a place to work, but a place to grow.

Role Description:

This is a full-time internship position (40 hours/week). We are looking for a proactive intern who will:

Manage and respond to customer inquiries via Facebook, Instagram, Zalo, website chatbox, and other online channels.

Provide accurate information about services, promotions, and event packages.

Coordinate with sales and marketing teams to follow up on potential leads from online channels.

Maintain a positive, professional tone in all communications and ensure consistent brand voice.

Track and report on customer feedback, response rates, and service quality metrics.

Assist in improving digital customer journey and user experience.

Assist in researching customer behavior and analyzing market trends.

Contribute to the execution of branding campaigns and corporate events across Capella Holdings and its affiliated brands.

Qualifications:

Final year student or Fresh Graduated majoring in Marketing, Communication & Business,

Excellent communication and writing skills, good knowledge in digital marketing.

Eager to learn, hardworking, and highly responsible.

Creativity and agility are a plus.

Strong attention to detail and organisational skills.

Proficiency in Microsoft Office Suite.

Benefits:

Internship allowance according to company regulations.

Special service benefits from the group.

Monthly professional training & personal coaching.

Please apply via: https://forms.gle/UgRcsRAomUs1h4qR7