About us
At PharmaCare, we are dedicated to enriching people's lives through improved health and wellness. As an Australian born and built success story we are proud of our heritage and remain a 100% Australian owned and family operated business. We have built on our success at home and now have sales and marketing operations around the globe, where we sell and market our well-known and trusted brands.
Our success comes from our performance led culture, and we want our people to succeed. We encourage ownership and integrity with an entrepreneurial flair.
This is more than a job, it's a chance to be part of something bigger. At PharmaCare, your career can grow alongside brands that are trusted by millions.
About the role
This role supports the day-to-day Vietnam business with a focus on local marketing coordination, new product launch readiness, product registration support, customer complaint follow-up, and cross-functional execution between Vietnam, distributors, and PharmaCare's Australian head office teams.
The key responsibilities will include:
- Support the execution of local marketing and brand initiatives, ensuring consistency in brand messaging and compliance across all customer touchpoints.
- Coordinate marketing campaigns, product launches, and in-market activations in collaboration with sales teams, distributors, retailers, agencies, and regional stakeholders.
- Assist with new product introductions, working closely with regulatory, supply chain, sales, marketing, and distributor partners to ensure launch readiness.
- Support product registration activities by coordinating documentation, samples, and cross-functional stakeholder engagement.
- Manage customer product complaints, liaising with internal teams to support investigations and timely resolution.
- Monitor market trends, competitor activity, consumer insights, and category developments to help inform business decisions and growth opportunities.
- Provide administrative and operational support across marketing, sales, supply, and distributor activities to contribute to the successful growth of the Vietnam business.
About you
Ideally you will be degree qualified and will have a minimum of 3 years experience in FMCG, healthcare, consumer health, pharmaceutical or consumer brands. You have solid English and Vietnamese written and verbal communication skills and have a can-do attitude.
- Bachelor's degree in Marketing, Business, Pharmacy, Life Sciences, or a related field.
- Experience in marketing coordination, trade marketing, brand support, distributor coordination, or business administration is preferred.
- Understanding of digital marketing, e-commerce, influencer/KOL/KOC ecosystem, and retailer activation in Vietnam is an advantage.
- Experience supporting product registration, product documentation, regulatory coordination, or customer complaint follow-up is an advantage, but specialist regulatory or QA experience is not mandatory.
- Strong stakeholder management, follow-up discipline, communication, and coordination skills.
- Ability to manage multiple tasks and work in a fast-paced, cross-functional environment.
- Good proficiency in Microsoft Office, especially Excel, PowerPoint, Outlook, and Teams.
