Manager, Product and BA Capabilities

ABOUT THE TEAM

The Enterprise Customer Onboarding & Mastering (ECOM) Domain provides best in class customer onboarding and ensures customer profiles are complete, accurate and connected to all other Digital and Banker systems in the bank.

MAIN JOB RESPONSIBILITIES

This role has a dual focus of people and functional leadership to:

• Provide senior capability leadership for ECOM Product Owners and Business Analysts in the NAB Global Innovation Centre, accountable for governance, workforce planning, and capability maturity.
  
  

• Ensure sustainable BA and PO capability uplift, building consistent standards, skills, and practices aligned to NAB Ways of Working and ECOM priorities.
  
  

• Act as the primary offshore-onshore connector to support delivery of business outcomes. Aligning capability supply with delivery demand to optimise deployment and reduce skill gaps. Removing blockers and escalating issues as needed.
  
  

• Influence how customer and stakeholder needs are translated into product outcomes, shaping aligned priorities across squads and subdomains.
  
  

• Establish a highperforming, customerobsessed culture where analysis and product decisions are driven by customer needs and experience outcomes.
  
  

• Enable consistent, highquality delivery by maintaining alignment across product, technology, and domain teams through strong functional leadership.
  
  

• Fulfil other tasks as assigned by your People Leader and/or authorized representative of NAB Vietnam from time to time.
  
  

YOUR SKILLS & EXPERIENCE

Must have

• Min 10 years of experience in product management, with minimum 4 years + with proven leadership in BA and PO teams within complex, large-scale organizations, preferably financial services.
  
  

• In-depth understanding of Financial Products, processes and systems
  
  

• Creativity and simplifying complex processes and issues, problem solving and analysis
  
  

• Track record of building consensus among senior stakeholders, balancing strategic objectives and squad capacity to ensure delivery integrity and minimize rework risk.
  
  

• Agile Framework Expertise : Deep knowledge of agile methodologies including Scrum, SAFe and human-centered design supporting BA and PO execution.
  
  

• Ability to communicate a product vision to key stakeholders and teams and guide offshore POs and BAs to develop it into a shaped backlog of key epics stories and goals for individual sprints.
  
  

• Capability Uplift and Enablement : Designs and executes skill bootcamps, certification pathways, and communities of practice for continuous improvement.
  
  

• Includes people management, change leadership, stakeholder influence, data-driven decisions.
  
  

• Drive cross-functional collaboration grounded in customer advocacy, ensuring POs, BAs and exec stakeholders co-create experiences that resonate with customers.
  
  

THE BENEFITS AND PERKS

We appreciate and reward our colleagues who do great work every day - from excelling for our customers, to taking ownership of an issue to get it resolved. Here's how we support our people with a range of exclusive benefits.

1. Generous compensation and benefit package

• Attractive salary
  
  

• 20-day paid annual leave and 7-day paid sick leave
  
  
  

• 13th month salary and Annual Performance Bonus
  
  
  

• Premium healthcare for yourself and family members
  
  

• Monthly allowance for team activities
  
  

• Premium welcome kit and occasional gifts of appreciation
  
  

• Extra benefits on your work anniversary
  
  

2. Exciting career and development opportunities

• Large scale products with modern technologies in banking domain
  
  

• Clear roadmap for career advancement in both technical and leadership pathways
  
  

• Access to digital learning platform such as Udemy
  
  

• Consistent and high-quality leadership training through the Distinctive Leadership program (DLP)
  
  

• Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers)
  
  

• Sponsored English course with native teachers
  
  

• Opportunity for training in Australia
  
  

3. Professional and engaging working environment

• Hybrid working model and excellent work-life balance
  
  

• State-of-the-art & modern Agile office
  
  

• Food and beverages in the office pantry
  
  

• Employee Assistance Program to improve your physical and mental health
  
  

• Annual team activities and company events
  
  

• A solid and talented team behind you - great people who love what they do
  
  

A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE

We know that our people make us who we are. That's why we have built a culture of respect - where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow.

We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process.

CLOUD-FIRST

NAB is undergoing an exciting Cloud First technology transformation by taking advantage of the latest tools and techniques used by leading technology and digital companies globally. But it's not just about the Tech, we are also investing heavily in our people, so if you have an appetite to learn, grow and elevate others around you, this is the place for you!

If this excites you, let's have a chat over a cup of coffee!

It's more than just a career at NAB!
We believe in people with people and dreams, and we want you to achieve your aspirations. More than just a career, NAB Vietnam offers you a flexibility to balance your work - life, the opportunity to grow as professionals, people and a complete set of well-being offerings. If you have an appetite to learn, grow and elevate others around you, this is the place for you.

IT'S MORE THAN MONEY
We naturally also provide a very competitive remuneration package but a career with us is about a lot more than money. We believe in people with ideas and dreams, and we want you to achieve your aspirations. We will work together to deliver exceptional products and outcomes that push the limits of our own aspirations. Our passion for creating value and exceeding our customers expectations means we are constantly striving to redefine our standards of excellence. You will have our backing to develop and our encouragement to explore, realize and reach your full potential.