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Job Purpose / Mục đích công việc
The Manager - Digital Platform & Integration is responsible for developing and governing digital platforms, system integration and data exchange capabilities that enable business growth, operational excellence and seamless customer experience. The role acts as the bridge between Business, Technology and external partners to ensure scalable digital capabilities are successfully implemented and adopted.
Job Responsibilities / Trách nhiệm công việc
1. Digital Platform Roadmap
EN
- Develop and maintain the digital platform roadmap aligned with business strategy.
- Identify opportunities to enhance digital capabilities.
- Recommend scalable platform solutions supporting long-term growth.
- Benchmark market best practices and emerging technologies.
VI
Expected deliverables:
- Approved digital platform roadmap with prioritized initiatives, milestones and business benefits.
- Market benchmark and recommendation paper for platform enhancement opportunities.
2. Platform Lifecycle Management
EN
- Manage the end-to-end lifecycle of business platforms.
- Prioritize enhancement backlog.
- Coordinate release planning and deployment.
- Monitor platform stability and performance.
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Expected deliverables:
- Updated enhancement backlog with clear priority, owner, timeline and status.
- Release plan and post-release summary covering deployment outcome, open issues and next actions.
3. Digital Enablement
EN
- Drive adoption of digital solutions across business functions.
- Coordinate user onboarding and training.
- Promote digital ways of working.
- Measure utilization and business impact.
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Expected deliverables:
- Adoption plan, training materials and user communication package.
- Utilization and business impact dashboard with improvement actions.
4. Data Integration & Exchange
EN
- Lead data exchange initiatives with internal and external stakeholders.
- Coordinate Data integration and system connectivity.
- Improve straight-through processing capability.
- Ensure data quality, integrity and consistency.
Expected deliverables:
- Data exchange framework and integration requirement document.
- Implementation tracker covering connectivity status, data issues and resolution actions.
5. Business Solution Enablement
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- Translate business requirements into digital capabilities.
- Work with Technology teams to design appropriate solutions.
- Ensure customer-centric and scalable implementation.
- Support business transformation initiatives.
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Expected deliverables:
- Business requirement and solution alignment document.
- Validated solution design summary and implementation readiness checklist.
6. Vendor & Stakeholder Management
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- Coordinate with internal Technology teams and external vendors.
- Manage enhancement requests and issue resolutions.
- Facilitate cross-functional collaboration.
- Ensure delivery quality and timelines.
Expected deliverables:
- Stakeholder engagement plan and meeting/action tracker.
- Vendor delivery tracker with timeline, quality status, risks and escalation actions.
7. Governance & Risk Management
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- Ensure platform governance and compliance standards are maintained.
- Monitor operational risks related to digital platforms.
- Recommend mitigation actions.
- Support audit and regulatory requirements.
Expected deliverables:
- Governance checklist and compliance monitoring report for digital platforms.
- Risk log with mitigation actions, owners and follow-up status.
8. Performance Monitoring
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- Develop platform performance dashboards.
- Monitor adoption, availability and business value.
- Analyze issues and recommend improvements.
- Submit product performance to management.
Expected deliverables:
- Platform performance dashboard covering adoption, availability and business value.
- Management report with key insights, issues and recommended improvements.
9. Continuous Improvement
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- Identify opportunities for automation and optimization.
- Promote innovation and digital best practices.
- Continuously improving platform capabilities.
Expected deliverables:
- Improvement pipeline with automation and optimization opportunities.
- Implemented improvement summary showing benefits, adoption and next opportunities.
10. Team Collaboration
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- Support capability development across business users.
- Foster collaboration between Business and Technology.
- Promote knowledge sharing and continuous learning.
Expected deliverables:
- Capability-building plan and knowledge-sharing materials for business users.
- Cross-functional collaboration tracker covering key decisions, dependencies and follow-up actions.
Key Deliverables / Kết quả bn giao chính
EN
- Digital Platform Roadmap
- Platform Enhancement Portfolio
- API & Integration Roadmap
- Digital Adoption Dashboard
- Platform Performance Report
- Data Exchange Framework
Decision Making Authority / Thẩm quyền ra quyết định
EN
Can Decide
- Platform enhancement prioritization
- Integration approach within approved architecture
- Digital adoption plan
- Product release planning
Recommend for Approval
- Minor platform investment
- Enterprise-wide integration initiatives
- Strategic technology partnerships
- New digital capability roadmap
Job Requirements / Yêu cầu công việc
EN
Education
- Bachelor's degree in Technology, Engineering, Computer Science or Business
- Professional certification in Digital or Technology is preferred
Experience
- 5+ years in Digital, Technology or Transformation
- Experience in Banking or Insurance is preferred
- Experience in system integration and platform management
- Strong stakeholder management capability
Functional Competencies
- Digital Transformation
- Platform Management
- API & Integration
- Business Analysis
- Technology Governance
- Data Management
- Change Management
- Vendor Management
- Process Improvement
- Strategic Communication
Leadership Competencies
- Customer Focus
- Strategic Thinking
- Innovation
- Collaboration
- Problem Solving
- Execution Excellence
- Learning Agility
- Accountability
- Influence
- Continuous Improvement
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
