ABOUT THE JOB
Department: Facilities Management - North
Location: Hai Phong NDV office and other locations within company subsidiaries
Reporting to: Deputy Director - Facilities Management
ROLES & RESPONSIBILITIES
Summary
This position leads facilities management activities for BW Industrial's warehouse and factory portfolio in Northern Vietnam, ensuring assigned sites are operated and maintained in line with company standards, tenant expectations, and local regulations. The role combines hands-on technical oversight with vendor and contract management, and day-to-day engagement with tenants and local authorities across multiple project sites.
The successful candidate will work closely with the Asset Management, Customer Service, and Leasing teams, and will play a key role in service quality, cost efficiency, and compliance across the Northern portfolio.
Site Operations & Maintenance
- Oversee daily operations across multiple warehouse and factory sites to ensure all facilities are operated in accordance with company standards and client expectations;
- Manage and supervise outsourced vendors providing technicians, cleaning, and security services, ensuring performance meets contractual KPIs and operational standards;
- Create detailed operating procedures, including maintenance schedules, emergency response plans, cleaning protocols, and system user manuals;
- Conduct weekly site inspections and ad-hoc checks as needed to resolve issues arising from daily operations;
- Identify and resolve technical defects or on-site issues in a timely and cost-effective manner;
- Represent the company in liaising with government authorities on case-by-case and annual matters related to facility operations, compliance, and infrastructure.
Contract & Compliance Management
- Support the negotiation and ongoing administration of Operations and Maintenance (O&M) contracts;
- Enforce all internal and client-specific policies, procedures, and site rules among contractors and staff;
- Ensure compliance with all local regulations related to industrial property maintenance, fire safety, and environmental standards.
Tenants & Authority Relations
- Act as the main point of contact for tenants regarding facility-related issues;
- Work collaboratively with local authorities, service subcontractors, and consultants to ensure service continuity and compliance;
- Support tenants with defect resolution, fit-out coordination, renovation activities, and project handover.
Internal Collaboration & Enhancements
- Coordinate closely with the Asset Management team to support cost-saving initiatives and asset enhancement projects;
- Collaborate with the Customer Service and Leasing teams to resolve tenant complaints and manage service expectations;
- Provide technical input and support for new project launches, handover, and warranty management.
REQUIREMENTS
- Bachelor's degree in Electrical Engineering;
- At least 7 years of experience in technical fields of equipment operation and maintenance, with exposure to projects;
- Experience working within, or closely with, a facilities management team;
- Familiar with general factory operation and the operation of major equipment and systems such as HVAC, basic electrical systems, instrumentation, and controls;
- Good and strong leadership, good analytical capability, and technically excellent on root cause analysis approaches and presentation;
- Strong common sense, able to identify priorities easily and remain flexible to change;
- High ethical standards and a customer-oriented approach;
- Good English communication skills, both oral and written;
- Proficient in MS Office and AutoCAD.
WHY JOIN BW INDUSTRIAL
- Exposure to one of Vietnam's leading industrial and logistics real estate platforms.
- Opportunity to work in a dynamic foreign-invested business environment.
- Hands-on ownership of facility operations, vendor management, and technical compliance across multiple sites.
- Collaborative and professional working environment with strong growth potential.
