Manager, Claims

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

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FWD Vietnam was established in 2016 and is a member of FWD Group.For more information, please visit

PURPOSE

• Manage assessor teams to ensure the effectiveness, efficiency and customer-centricity
• Manage the claim settlement to ensure the T&C, philosophy of the company, standard of claims from Group and re-insurers
• Contribute to manage claim experience for the company
• Incorporate with Sales Force to educate, support for sales process along with relevant stakeholders.

KEY ACCOUNTAIBILITIES

• To manage Claims assessment & leading the team to reach objectives and support department's goals
• To initiate claims assessment and make claims decision in compliance with the company claims guidelines and procedures
• To work with re-insurers and Claims committees on cases referral and claims guidelines
• To handle enquiries/complaints from customers on claims assessment & decision
• To take part in the User Acceptance Testing (UAT) to verify system performance.
• To contribute to reviewing and enhancing Claims systems/ procedures to improve the accuracy, productivity and customer services
• To recommend the claims experience, contribute to control A/E & lost
• To train, coach and provide guidance to Claim staffs.
• Contribute prepare training materials and conduct training courses to agency force
• Take part in projects and carry out ad-hoc tasks as assigned by line manager.

QUALIFICATIONS / EXPERIENCE

• University Graduate
• Economics, Finance or Medical University is preferable
• 5-year experience in claims field at life insurance company
• 2-year experienced in management level
• LOMA certificate is preferable

KNOWLEDGE & TECHNICAL SKILLS

• Knowledgeable in computer software and skillful in computer system usage
• Strongly skillful in communications and negotiations
• Insurance claim assessment reporting & lost management
• Effective management skills
• Highly committed, well organized, pro-active, innovative, honest, integrity, thorough, persevere and diligent
• Able to deliver works under tight deadlines and heavy pressures
• Fluent Vietnamese. English in communication and in related field of work.