Why Join Sun Life Vietnam
At Sun Life, we cultivate a High-Performance, Caring Culture that empowers our people to achieve outstanding results, embrace continuous growth, and create meaningful impact. We succeed together by fostering an inclusive environment where wellbeing, collaboration, and accountability are equally valued.
About the Role
This role is designed to take charge of design & development of training programs to develop the salesforce skillset as business requirements, managing and ensuring effective implementation and delivery of the programs for allocated training areas/partners.
Responsibilities
- Drive impactful capability development programs aligned with business goals: Design and lead the development of comprehensive training roadmaps and learning solutions for IOIS, AD and Banker, based on identified capability gaps and business priorities, in order to enhance sales effectiveness and support achievement of distribution targets.
- Deliver and elevate capability of sales leaders and key stakeholders: Facilitate advanced training programs and capability-building initiatives for management-level sales forces (AD+) and key stakeholders, aiming to strengthen leadership capability, improve sales performance and ensure effective cascade of knowledge across distribution channels.
- Ensure regulatory-compliant and quality-driven training governance: Establish and maintain high-quality training standards and governance practices by embedding regulatory requirements, company policies and audit expectations into all training materials, safeguarding compliance while ensuring consistency and credibility of training outcomes.
- Provide expert guidance and enable effective training ecosystem: Act as a subject matter expert in training methodology and capability development by guiding trainers, conducting Train-the-Trainer programs and certification, and providing advisory support to stakeholders to ensure consistent and scalable training delivery.
- Strengthen stakeholder engagement and communication effectiveness: Collaborate with internal stakeholders and external partners to clearly communicate training strategies, align expectations and gather feedback, ensuring training initiatives are relevant, well-adopted and effectively implemented across partners.
- Manage and optimize training execution and related initiatives: Plan, coordinate and execute training programs and related projects efficiently, optimizing resources, timelines and logistics while continuously identifying opportunities for process improvements and enhancement of training impact.
Qualifications
University degree with 6+ years of relevant experience. Experience in Bancassurance channel is plus. Preferred operated successfully in cultures with financial discipline priority.
Required Skills
- Capability of instructional design and coaching sales training programs at various levels.
- Good knowledge on sales, marketing, Insurance, training methodology.
- Excellent presentation, communication, and interpersonal skills.
- Good organization and planning skills.
- Fluent in English and Vietnamese.
- Familiar with Excel, Word, and Power Point.
- Familiar with and capable of applying AI tools to enhance work efficiency, training effectiveness.
- Positive working attitude and able to influence others.
- Ability to work under pressure and meet deadlines while working with ambiguity.
- High resilience.
Preferred Skills
- Problem solving: Build roadmap for IOIS/ADs effectively.
- Build lessons for training delivery in urgent time based on bank partner's request.
- Handle internal & external stakeholder to develop and effective implementation of training programs.
