Manager, Academic Testing & QA

Position Overview

Saigon Business School requires a Academic Testing & QA Manager to manage test results, lead QA projects, act as the audit liaison, and supervise visiting lecturer performance.

Key Responsibilities

1. Testing & Documentation Control

• Verify and approve test scores, grading sheets, and assessment data.
• Ensure all physical and digital exam records meet legal and academic compliance standards.
• Audit test result entry processes to prevent errors and unauthorized changes.

2. QA Team & Operations Management

• Assign daily tasks, set deadlines, and track performance for the QA team.
• Train QA staff on testing procedures, documentation protocols, and audit requirements.
• Prepare weekly and monthly quality assurance reports for the Academic Director.

3. Program Audit & Auditor Liaison

• Lead internal preparations for program audits and international accreditation reviews.
• Serve as the direct contact for international auditors to present testing data and program metrics.
• Resolve audit findings and implement corrective action plans across departments.

4. Visiting Lecturer Quality Supervision

• Conduct class observations and evaluate the teaching quality of visiting lecturers.
• Review course syllabi, assignment rubrics, and grading consistency against university standards.
• Collect student feedback on teaching performance and report issues to academic leads.

Job Requirements

• Minimum of 5 years of experience in Testing and Quality Assurance within colleges, universities, or international programs.
• Knowledge of educational laws and regulations.
• Familiarity with BTEC or American academic programs.
• Responsible and trustworthy work ethic.
• Commitment to education and student support.

What We Offer

• Salary and benefits package.
• Professional development and career advancement opportunities.
• International and bilingual work environment.
• Annual leave and insurance per company policies.