Job Description
- Act as a liaison with the 3PL's and OnPoint
- Work with the management team of 3PL's about complaint response time, and return order operation process
- Push 3PL receiving return order, monitor bad stock when has return transaction
- Find solutions close issues, follow, and build up long term process
- Connect with SC, follow all inbound requests receiving complete on lead time
- Weekly review of KPI performance and ongoing issues
- Other duties as assigned
Requirements
Education background requirements: Bachelor at relevant experience
Experience/Industry requirements:
- Position requires 1-2 years of management experience working in a warehouse/distribution environment.
- Knowledge and experience with ecommerce, negotiation, process mapping and project management are highly valued.
- Ability to manage time and meet deadlines as required.
- Minimal travel to OnPoint could be required.
- Smart thinking skills are preferred. Must be capable of defining, analyzing and resolving operating problems.
Competency requirements:
- Analysis & Problem Solving: Identifies and analyses a range of problems by isolating key issues, evaluating relevant data and reaching logical conclusions
- Client Centric: Building strong customer relationships and delivering customer-centric solutions.
- Communication: Communicates confidently and professionally, respecting the audience, engendering confidence and trust from external stakeholders and from individuals, teams, departments and the company
- Accountability & Ownership: Plans and balances a range of tasks, assignments, projects and resources. Is able to cope with conflicting demands without undue disruption in order to get things done.
Benefits
- Basic Salary
- Phone + Meal Allowances
- Work from home 4 days/month
- Full salary insurance
- Premium health insurance
- Flexible check-in/check-out
- Tet, performance bonus
- Up to 19 days of leaves
- Laptop provided
