Logistics Customer Service Executive (Korean Speaking)

The Customer Service Executive plays a crucial role in supporting the sales team in customer service and shipment execution, also to strengthen salesforce for business growth in the market aligning with all of internal counterparts professionally.

Key Accountabilities

Resolve customer complaints and coordinate the handling of issues

Ensure smooth shipment processing and customer satisfaction

Support sales in analyzing requirements to provide competitive pricing

Ensure regular customer care, ready to assist at any time with customers requirements

Coordinate with local/oversea vendors, partners, brokers and agents

Assistance in preparing the complete set of proposal packages for solution selling

Qualifications, Skills and Experience

Tertiary qualifications with minimum 5 years experience in Logistics/Freight-forwarding operations.

Excellent service mindset with ability to connect with customers and extend an extra mile in resolving their issues / concerns.

Well versed with shipping processes and related services in international logistics business.

Ability to communicate with clients, carriers, other forwarders, vendors.

Effective verbal and written communications in English, Korean and Vietnamese and interpersonal skills.

Ability to thrive in ambiguous and new set-up environment. Requires a combination of skills in adaptability, problem-solving, communications, and a positive attitude.

Ability to work independently, manage priorities, be organized, methodical and deal well under pressure.

Proficiency in using MS Office and IT applications.

Knowledge of Cross Trade will be beneficial.

EEO Statement

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualification for this or other job vacancies.

About DP World

DP World is reshaping the future of global trade to improve lives everywhere. Operating across six continents with a team of over 115,000 employees, we combine global infrastructure and local expertise to deliver seamless supply chain solutions. From Ports and Terminals to Marine Services, Logistics and Technology, we leverage innovation to create better ways to trade, minimising disruptions from the factory floor to the customers door.

In Asia Pacific, DP World employs over 15,000 people across 22 geographies. We operate 17 ports and terminals, complemented by a comprehensive suite of end-to-end supply chain solutions - to connect the region to the rest of the world.

WE MAKE TRADE FLOW

Disclaimer:

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