We're looking for a hands-on, forward‑thinking Lead Site Reliability Engineer to elevate the reliability, automation, and scalability of one of our most strategically important domains.
You'll combine strong engineering capability with servant leadership to guide the team, automate production processes, improve resilience, and drive operational excellence. You'll enjoy solving complex operational challenges with code and mentoring others on engineering best practice in a high‑stakes production environment.
YOUR JOB RESPONSIBILITIES:
Reliability & Resilience Engineering
- Design and automate production operational processes, including deployments, monitoring, alerting, and self‑service capabilities.
- Relentlessly optimise best practice, balancing between ITIL process rigour and lean principles.
- Improve system resilience, incident recovery, observability, and performance.
- Deliver resilience and recovery testing, including chaos engineering and performance scenarios.
- Balance development speed with reliability targets through well-defined SLOs and engineering standards.
Operational Excellence & Observability
- Analyse metrics across OS, platform, and application layers to support tuning, fault diagnosis, audits, and capacity planning.
- Oversee the SDLC for reliability-focused features, including code reviews, white-box testing, and maintaining test frameworks.
Change & Incident Management
- Participate in automated change delivery, including resilience testing, verification, change control, and user communication.
- Ensure operational readiness as workload and use cases scale, optimising both human and technical resources.
Leadership & Production Ownership
- Act as champion for production resilience and scale.
- Provide data‑driven assessments and readiness reports to support program‑level go/no‑go decisions for major releases, migrations, and customer cutovers.
- Provide technical leadership and mentorship to engineers earlier in their career journey.
- Facilitate blameless post‑mortems and drive engineering‑first problem resolution.
YOUR SKILLS AND EXPERIENCE
- 8+ years extensive experience of DevOps or Site Reliability Engineer across all Phases of the software lifecycle
- Have an in-depth understanding of microservice architecture, API management, and distributed systems concepts
- Experience with cloud services is essential, in particular, our core AWS Technologies (EC2, ECS, EKS, S3, DynamoDB, Lambda, CloudFormation, CloudWatch, SQS, SNS, ...)
- Proficiency with build and automation tools such as Dockers, Jenkins, Python/Jython, Artifactory, Terraform, SonarQube.
- Knowledge of event-driven architectures with experience in Apache Kafka or similar stack.
- Excellent English communication skills, with an ability to collaborate across engineering and business stakeholders.
Specialist Skills (Highly Desirable)
- Performance Testing: Ability to measure and validate response time, throughput, and reliability under expected concurrency levels.
- Resilience Engineering: Assess whether current patterns withstand unexpected scenarios and ensure services recover automatically.
- Stress Testing: Identify breaking points and understand system behaviour during and after failure conditions.
- Reliability Engineering: Validate that critical operations (e.g., key rotations, scaling events) occur with zero customer impact and maintain stability under load.
- Observability: Skill in proving production reliability, resilience, and performance using metrics, logs, traces, dashboards, and SLOs.
THE BENEFITS AND PERKS
We appreciate and reward our colleagues who do great work every day – from excelling for our customers, to taking ownership of an issue to get it resolved. Here's how we support our people with a range of exclusive benefits.
1. Generous compensation and benefit package
- Attractive salary
- 20-day paid annual leave and 7-day paid sick leave
- 13th month salary and Annual Performance Bonus
- Premium healthcare for yourself and family members
- Monthly allowance for team activities
- Premium welcome kit and occasional gifts of appreciation
- Extra benefits on your work anniversary
2. Exciting career and development opportunities
- Large scale products with modern technologies in banking domain
- Clear roadmap for career advancement in both technical and leadership pathways
- Access to digital learning platform such as Udemy
- Consistent and high-quality leadership training through the Distinctive Leadership program (DLP)
- Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers)
- Sponsored English course with native teachers
- Opportunity for training in Australia
3. Professional and engaging working environment
- Hybrid working model and excellent work-life balance
- State-of-the-art & modern Agile office
- Food and beverages in the office pantry
- Employee Assistance Program to improve your physical and mental health
- Annual team activities and company events
- A solid and talented team behind you – great people who love what they do
It's more than just a career at NAB!
We believe in people with people and dreams, and we want you to achieve your aspirations. More than just a career, NAB Vietnam offers you a flexibility to balance your work - life, the opportunity to grow as professionals, people and a complete set of well-being offerings. If you have an appetite to learn, grow and elevate others around you, this is the place for you.
IT'S MORE THAN MONEY
We naturally also provide a very competitive remuneration package but a career with us is about a lot more than money. We believe in people with ideas and dreams, and we want you to achieve your aspirations. We will work together to deliver exceptional products and outcomes that push the limits of our own aspirations. Our passion for creating value and exceeding our customers expectations means we are constantly striving to redefine our standards of excellence. You will have our backing to develop and our encouragement to explore, realize and reach your full potential.
