Lead, Customer Success Operation & Delivery Medfin

Purpose:

The position is responsible for the leadership, development and capability uplift of Officers, Medfin to support Relationship Managers/BDMs to deliver a superior customer service, ensuring all work is being completed within timeframes to meet customer expectations.

The Team is an integral part of the sales fulfillment process, responsible for the specific processes of loan documentation and settlements managements, including registration and discharging of securities

The role is key to enable Medfin business performance and growth by creating a customer-focused service excellence culture, supporting RMs/BDMs in meeting customer needs and driving an effective and efficient operations team, and delivering on Medfin's CVP

Driver of consistent standards, processes & procedures through regular service performance analysis and sharing this with stakeholders

Main responsibilities:

• Implement operational practices to deliver service excellence in end-to-end wholly owned subsidiary business
• Identification of opportunities for productivity improvements, cost reductions and enhancement of external supplier management
• Proactively manage risk, meeting all policy and compliance requirements; perform controls; adhere to process and procedures pertinent to role; and escalate identified events, issues or breaches
• Developing effective relationships with internal stakeholders, communication of strategies and supporting the business direction
• Fulfil other tasks as assigned by your People Leader and/or authorized representative of NAB Vietnam from time to time.

Requirements:

• Knowledge and experience of lending documentation processes and securities in order
• Understanding of Medfin policy and verification requirements
• 3-5 years of management in banking experience, especially in operation team
• Understanding of risk obligations and knowledge of how to replicate compliance

It's more than just a career at NAB!

We believe in people with people and dreams, and we want you to achieve your aspirations. More than just a career, NAB Vietnam offers you a flexibility to balance your work - life, the opportunity to grow as professionals, people and a complete set of well-being offerings. If you have an appetite to learn, grow and elevate others around you, this is the place for you.

IT'S MORE THAN MONEY

We naturally also provide a very competitive remuneration package but a career with us is about a lot more than money. We believe in people with ideas and dreams, and we want you to achieve your aspirations. We will work together to deliver exceptional products and outcomes that push the limits of our own aspirations. Our passion for creating value and exceeding our customers expectations means we are constantly striving to redefine our standards of excellence. You will have our backing to develop and our encouragement to explore, realize and reach your full potential.