ABOUT THE JOB
- Deep analysis and functional understanding of Sales Systems including DMS, SFA, SAP, MS Power Platform/Automate/Apps, and other internal customized systems.
- Support change requests and enhancements.
- Review functional specifications and change request documents.
- Support and coordinate UAT activities.
- Define acceptance criteria for Sales features.
- Analyze defects and determine root causes.
- Classify and manage issues in ticketing systems (defect, change request, tickets).
- Coordinate with development and solution teams such as PACE, Vxceed, SAP, and NCS, and participate in necessary meetings.
- Provide evidence and drive resolutions.
- Support pilot and rollout phases for Sales deployments.
- Validate system readiness before production rollout.
- Coordinate and manage L2 tickets in Ticket Management System to ensure Service Level Agreements (SLA) are met.
ABOUT YOU
- Bachelor's degree in Information Technology, Computer Science, or a related technical field.
- Minimum 3 years of experience in application L2 support or business systems analysis, preferably in Sales, CRM, or ERP environments.
- Strong functional understanding of sales processes: order management, distributor operations, sales workflows.
- Hands-on experience with ticketing tools (e.g., ServiceNow, JIRA, or similar) and incident/change management processes; ITIL is a plus.
- Ability to perform root cause analysis and collaborate with development teams to resolve defects.
- Experience in UAT coordination, test case review, and defining acceptance criteria.
- Good understanding of integrations with systems such as SAP or other enterprise platforms.
- Good command of English.
- Strong communication skills to collaborate with business users, vendors, and technical teams.
- Good analytical and problem-solving skills; able to handle multiple issues and priorities under SLA pressure.
- Strong organizational skills and the ability to manage deadlines.
- Good analytical and critical thinking skills.
WHY AMARIS
- Competitive salary and 13th-month salary
- 14+ annual leaves per year
- Premium healthcare insurance, starting from your probation period
- Project reviews and yearly performance appraisals
- Annual company trip
- Teambuilding activities: Team lunch/dinner, events, and celebrations, sports clubs (football, basketball, badminton, pickleball)
- International team with flexible working time
- Tailor-made career path
- Technical workshops and training courses
- Mobility: Opportunities to be on-site abroad in our offices in over 60+ countries
Equal Opportunity
Amaris Consulting is proud to be an equal opportunity workplace. We are committed to promote diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.
