We're expanding our technical team in Vietnam and looking for a skilled Level 2 IT Support Specialist to join our local office. If you're passionate about solving real problems, keeping systems stable, and working with modern tools in a truly international environment this role is for you. As part of our global operations, you'll work closely with Level 1 and Level 3 teams, ensuring smooth system performance, efficient incident management, and high-quality service delivery.
Your future role
- Handle known, repetitive, and specialized technical tasks, perform root cause analysis and execute low-risk data/configuration changes with L3 consultation or escalate.
- Audit L1 tasks and provide guidance to improve processes, automate routine tasks using PowerShell, Bash or similar scripting tools.
- Deploy application fixes and perform maintenance activities and Support sprint deployments, including rollbacks if needed.
- Handle patches, security updates, and support backup/DR operations.
- Monitor applications and analyze logs using Grafana, Prometheus, Splunk, Loki.
- Ensure proactive detection of issues through dedicated monitoring.
- Participate in rotating 24/7 on-call schedule for critical incidents.
These are essential for succeeding in the role:
- Monitoring & Observability: Prometheus, Grafana, Splunk, Loki.
- Infrastructure & Deployment: Kubernetes, Git, GitLab CI/CD.
- Networking & Load Balancing: Ingress, Kong.
- Scripting & Troubleshooting: Basic Linux/Windows commands, ability to automate tasks.
- Database Knowledge: Practical SQL skills (queries, troubleshooting, basic optimization).
- Flexible and adaptable in dynamic environments.
- Able to stay calm and effective under pressure.
- Fluent in English (spoken & written).
- Strong communication and teamwork skills.
- Detail-oriented and thorough.
- Responsible and accountable for outcomes.
- Ready to work on 24/7 on-call rotations.
- Proactive, willing to learn and mover forward with your career at EmbedIT.
Join EmbedIT family and enjoy
- Competitive salary package including base salary & allowances
- 13th-month salary
- Performance bonuses
- Premium healthcare insurance
- 24/7 accidental insurance
- Annual health checkup
- Professional working environment with international projects and talented coworkers.
Be part of a team where your skills matter and your growth is supported let's create real progress together.
