ABOUT THE JOB
- Handle user enquiries via email and phone related to system, software, hardware, and network issues.
- Provide first-level troubleshooting (password reset, application installation, printer setup, Windows/MS Tools support).
- Log and track tickets in the CRM system, ensuring timely resolution or proper escalation to higher-level teams.
- Follow up on open cases, confirm issue resolution, and update records accordingly.
- Identify recurring problems and suggest process improvements to enhance service quality.
ABOUT YOU
- Bachelor's degree in IT or a related field.
- Experience in remote desktop support and basic troubleshooting.
- Good knowledge of Windows OS, Active Directory, MS Office, and basic networking (VLAN, DNS, VPN).
- Fluent in Chinese (Mandarin/Cantonese)
- Strong communication, problem-solving, and customer service skills. Knowledge of ITIL framework is a plus.
WHY AMARIS
- Competitive salary and 13th-month salary
- 14+ annual leaves per year
- Premium healthcare insurance, starting from your probation period
- Project reviews and yearly performance appraisals
- Annual company trips
- Teambuilding activities: Team lunch/dinner, events, and celebrations, sports clubs (football, yoga, badminton, etc.)
- International team with flexible working time
- Tailor-made career path
- Technical workshops and training courses
- Mobility: Opportunities to be on-site abroad in our offices in over 60+ countries
Equal Opportunity
Amaris Consulting is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.
