Key Client Operations & Pricing Supervisor

Company Description

Founded in 2021,GOEX Transportis led by logistics professionals with backgrounds from major Shipping Lines, Airlines, and Global Logistics Organizations.

We are fully accredited byWCA, FMC, FIATA, VLA, and JC Transwith a network of12,000+ Agentsaround the globe.

Our core strength is investing resources to study, understand customers business models/needs and aiming to provide End-to-End Logistics solutions to our customers.

ByEnd-to-End Logistics, we mean to not only cover conventional logistics services; but also provide customized solutions that fit our customer's business needs and potentially help creating competitive edges for their products and services.

In short, we put customers success at the heart of what we do.

Role Description

This is a full-time on-site role for a Key Client Operations & Pricing Supervisor, based in Ho Chi Minh City, Vietnam. The Client Operations Manager is responsible for overseeing end-to-end operational performance for key clients, ensuring timely and accurate shipment processing, documentation, and compliance with service standards. This role leads a team to deliver operational excellence, drive continuous improvement, and maintain strong client relationships. Key responsibilities include managing client SOPs, monitoring performance metrics, conducting reviews, and implementing process enhancements. The position also involves pricing strategy, vendor negotiations, and collaboration with cross-functional teams to optimize cost efficiency and service quality. Strong leadership, data-driven decision-making, and effective communication are essential to succeed in this role.

Qualifications

Bachelor's degree in Logistics, International Business, Supply Chain, or

related field.

46 years of experience in freight forwarding or logistics operations, with

2+ years in a supervisory or senior logistics implementation role.

Strong operational understanding across transport modes (air, ocean,

trucking) and customs processes.

Proven experience in data analysis, reporting, and workflow optimization.

Highly efficient, organized, and data-driven.

Excellent communication, coordination, and client-fronting skills.

Strong leadership and team coaching ability.

Advanced Excels, Power BI or data visualization experience is a strong

advantage.

Fluent English communication.

Self-motivated, proactive, and able to take initiative under minimal

supervision.