Key Responsibilities:
A. Client Operations Management
- Oversee day-to-day operations for key clients, ensuring shipments and documentation are processed with precision and timeliness.
- Utilize data management tools and reports to monitor shipment performance, exceptions, and cost control.
- Collaborate closely with Procurement, Pricing, Accounting, and Transition & Execution teams to ensure seamless service flow.
- Maintain client SOPs and ensure full compliance with agreed SLAs and internal standards.
- Analyze trends and performance metrics to proactively identify operational improvements.
- Proactively propose and organize periodic performance reviews with customers to ensure regular feedback is received and actions are taken to maximize customer satisfaction.
B. Team Leadership & Performance Excellence
- Lead and coach a team with clear targets and accountability.
- Drive a culture of ownership, efficiency, and continuous improvement.
- Monitor team workload distribution and ensure service quality under pressure.
- Guide the team in using data and systems effectively (e.g., ERP, Excels, Power BI dashboards).
- Conduct regular coaching sessions and performance reviews to elevate capabilities.
C. Client Relationship & Communication
- Serve as the primary escalation point for key client operational issues.
- Maintain proactive communication with client operations teams and internal stakeholders.
- Provide regular performance reviews and data-driven insights to clients.
- Support onboarding and transition of new clients, ensuring a smooth setup process.
D. Process Improvement & Data Management
- Establish a data accuracy culture within the teamensuring timely, correct input into systems.
- Prepare performance dashboards, cost analyses, and exception reports for management.
- Identify opportunities to automate routine tasks or streamline workflows.
- Support implementation of new digital tools or operational systems.
E. Pricing
- Ultilize existing vendor pools to contruct solutions and price competitively to secure businesses.
- Negotiate with suppliers, vendors, and service providers to secure competitive pricing, favourable terms, and high-quality services.
- Work closely with Procurement & Pricing Project team to build a stronger and more diversed supplier base to optimize business capitalization and costing.
Expected Qualifications:
- Bachelor's degree in Logistics, International Business, Supply Chain, or related field.
- 46 years of experience in freight forwarding or logistics operations, with 2+ years in a supervisory or senior logistics implementation role.
- Strong operational understanding across transport modes (air, ocean, trucking) and customs processes.
- Proven experience in data analysis, reporting, and workflow optimization.
- Highly efficient, organized, and data-driven.
- Excellent communication, coordination, and client-fronting skills.
- Strong leadership and team coaching ability.
- Advanced Excels, Power BI or data visualization experience is a strong advantage.
- Fluent English communication.
- Self-motivated, proactive, and able to take initiative under minimal supervision.
Highlight Benefits:
- 100% salary on probation term.
- Join SHUI with 100% salary base on agreement.
- Private health insurance (PTI) when signing labor contract.
- Annual team building and company trip.
Please send your CV via email to [Confidential Information] or contact Zalo 0919.73.8984 (Ms. Giao Le) for more information.
