Key Account Staff

1-3 Years

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Early Applicant

Job Description

I. MAIN ROLES

Coordinate import and export shipment schedules, including booking arrangements, vessel schedules, cargo pick-up arrangements, and timely shipment updates to customers.
Handle shipping documents, including collecting Commercial Invoices and Packing Lists, reviewing Draft Bills of Lading (Draft B/L), coordinating with overseas agents at the Port of Loading (POL), and sending Pre-alerts to destination agents at the Port of Discharge (POD).
Arrange cargo insurance and ensure all required documents are updated on customers systems.
Monitor and resolve operational issues during transportation, including Dangerous Goods (DG) shipments and special handling requirements.
Coordinate with internal departments, customers, carriers, and overseas agents to ensure shipments are handled according to agreed timelines and service standards.

Ii. Job Description

Shipment Coordination & Tracking

Arrange bookings and continuously update shipment milestones, including Cargo Ready Date (CRD), cargo pick-up schedule, Estimated Time of Departure (ETD), and other related schedule changes.
Proactively inform customers of any changes to shipment schedules, quantity, or other operational arrangements compared with the original shipping plan.

Documentation Handling

Coordinate with shippers after cargo collection to obtain and verify Commercial Invoices and Packing Lists.
Review Draft Bills of Lading (Draft B/L) with customers and provide confirmation to the overseas agent at the Port of Loading (POL).
Coordinate with insurance providers and submit necessary documents for cargo insurance arrangements.

System Management & Overseas Coordination

Ensure complete and accurate updates of shipment information and documentation in the company's internal operating system and customers dedicated systems.
Prepare and submit Pre-alert documents to destination agents at the Port of Discharge (POD) within the required deadline.

Issue Resolution & Reporting

Proactively handle shipment exceptions, such as delays, rolled cargo/rolled bookings, documentation discrepancies, or other operational issues, to minimize impact on customers.
Prepare reports and perform other tasks assigned by the Line Manager.

Iii. Job Requirements

Bachelor's degree or College Diploma in Logistics, International Business, International Trade, Foreign Trade, Economics, or related disciplines.
Minimum 1.5–2 years of experience in Overseas, Pricing, Sales Support, or Customer Service positions with direct communication and coordination with overseas agents in the Forwarding/Logistics industry.
Good command of English, especially in business email writing, communication, and negotiation with overseas partners. Proficiency in additional languages such as Chinese, Korean, or Japanese is a plus.
Strong negotiation, coordination, and problem-solving skills.
Good understanding of international freight markets, pricing structures, and logistics operations.
Excellent communication skills and the ability to work effectively in a multicultural environment.
Proficient in Microsoft Office applications.
Detail-oriented, proactive, responsible, and capable of working under high pressure.
Strong customer service mindset with a long-term career commitment to the Logistics and Freight Forwarding industry.

Iii. Benefits

Competitive Income – Deserved Recognition: Attractive salary with periodic performance reviews. Annual bonuses ranging from 3–8 months salary (13th month & KPIs) + Sales Bonus (if any) + Holiday/Birthday bonuses.
Flexibility for Efficiency: A supportive environment that promotes work-life balance.
Full Social Benefits: Social insurance (BHXH), health insurance (BHYT), unemployment insurance (BHTN), and annual leave; clear learning opportunities and career advancement paths.
Transparent Culture – Empowerment: Results-based evaluations; high performers are recognized and developed quickly.
Modern Workspace: Internal canteen, comfortable working environment, and full amenities.
Engagement & Rejuvenation: Domestic and international travel, periodic health check-ups, Year-End Party, and internal activities.
Most staff achieve 3–5 months of bonuses per year; top performers can exceed this based on capacity. We don't just look for those who finish tasks, but those who want to grow long-term with the company.

IV. WORKING HOURS