About QIMA
QIMA is a leading global provider of supply chain compliance services, partnering with major brands, retailers, and importers to manage, secure, and optimize our global supply networks.
The Role
We are seeking a high-caliber Key Account Specialist to join our team. In this role, you will act as a strategic partner and the primary interface between our tier-one global clients and QIMA's cross-functional operational teams. Your mission is to ensure operational excellence, drive SLA compliance, and elevate client retention through data-driven quality management.
Key Responsibilities
- Account Management & Governance: Serve as the dedicated point of contact for strategic accounts, managing end-to-end program onboarding and resolving critical operational escalations.
- SOP & Compliance Alignment: Translate complex client quality protocols and compliance standards into robust internal Standard Operating Procedures (SOPs) for global execution.
- Performance & SLA Tracking: Monitor account-specific KPIs, safeguard operational delivery, and ensure all services align with contractual Service Level Agreements (SLAs).
- Technical Quality Assurance: Facilitate report validation processes and coordinate with Technical and Coordination teams to calibrate inspector resources according to client requirements.
- Data Analytics & Business Reviews: Leverage supply chain data to generate high-impact weekly/monthly performance metrics and deliver actionable insights for client business reviews.
Requirements
- Education: Bachelor's degree in Supply Chain Management, International Trade, Business Administration, or a related discipline.
- Experience: Minimum 1-2 years of corporate experience in Key Account Management, Client Relations, or Operations within the TIC, Logistics, or Supply Chain sectors (Accelerated tracks available for high-potential fresh graduates).
- Competencies: Strong analytical mindset, exceptional problem-solving capabilities, and the ability to thrive under pressure in a fast-paced, matrixed corporate environment.
- Communication: Native-equivalent or professional fluency in English (both written and verbal) is mandatory for global stakeholder management.
- Technical Proficiency: Good command of MS Office Suite (particularly Excel for data modeling and PowerPoint for executive presentations).
How to Apply
Advance your career on a global scale. Please submit your executive resume and cover letter to: [Confidential Information]
