Main Responsibilities:
The Key Account is responsible for managing and developing the customer portfolio (Health & Beauty, B2B E-commerce and Pharmacy chain channels), driving sales execution, trade negotiation and long-term partnership, fully aligned with company strategy and channel-specific priorities.
Key Responsibilities
1. Business Planning & Development
- Develop and execute business plans for customers on a monthly, quarterly, and yearly basis.
- Monitor key performance indicators such as sales, coverage, SKU listing, visibility and operational efficiency across H&B, B2B E-commerce and Pharmacy chain channels.
2. Sales Execution & Trade Program Implementation
- Deploy sales, promotional, display, pricing and trade marketing programs to achieve sales targets, tailored to each channel.
- Ensure all activities align with company policies and each chain's strategy.
3. Customer Management & Development
- Proactively contact current, new, and potential customers within customers scope for product listing.
- Build and maintain strong relationships with key accounts in charge.
4. Commercial Agreement Negotiation
- Prepare and negotiate annual commercial agreements with existing and new customers.
- Ensure win-win deals that align with the company's objectives and foster long-term partnerships.
5. Market Analysis & Strategic Planning
- Collect and analyze market data, category trends and consumer behavior – with particular attention to Health & Beauty and B2B E-commerce dynamics.
- Propose actionable plans to enhance business performance.
6. Internal & External Relationship Management
- Build close relationships with the purchasing departments of retail chains and e-commerce partners.
- Act as a key liaison between company and partners to ensure flawless execution of all campaigns.
Job requirements:
Education & Experience
- Bachelor's/College degree, major in Business, Medical or related field.
- 6-8 years of experience in Key Account / B2B / Customer Service / relevant Business roles.
- Experience working with Health & Beauty chains or B2B E-commerce is a strong advantage.
Technical & Professional Skills
- Good understanding of Brands and Distribution.
- Good English skills.
- Strong analytical skills, MS Office proficiency, communication skills.
Soft Skills
- Inquiring mind, willing to accept challenges, highly responsible.
- Able to adapt quickly across diverse channels (traditional retail and online B2B).
