COMPANY OVERVIEW
Our client is a Brand Consulting/Gift with Purchase Expert headquartered in Kuala Lumpur, Malaysia, where their purpose is to create excitement in the marketplace and inspire joy! As pioneers in the industry, they transcend the ordinary, curating unique experiences tailored to our clients promotional visions. Their team, a blend of creative minds, operational maestros, and marketing enthusiasts, is the driving force behind their industry leadership.
Key Responsibilities
Client Relationship Management:
- Build and maintain strong relationships with clients, acting as a trusted advisor to understand and meet their promotional needs.
- Regularly communicate with stakeholders to ensure alignment with their marketing goals and campaign visions.
Project Leadership:
- Oversee end-to-end campaign execution, from conceptualisation to delivery.
- Collaborate with internal creative, operations, and marketing teams to develop innovative and tailored solutions for clients.
Sales Growth:
- Identify new business opportunities and upsell services to existing clients to maximise revenue.
- Develop and implement account strategies to meet or exceed sales targets.
Market Trends and Insights:
- Stay ahead of industry trends and bring fresh ideas to enhance client campaigns.
- Conduct competitor analysis to maintain their expert's leadership position in the marketplace.
Reporting and Documentation:
- Prepare detailed performance reports, analysing campaign results and client satisfaction metrics.
- Ensure all client data, feedback, and campaign details are accurately recorded in the CRM system.
Key Qualifications
- Minimum 3-5 years in account management, client services, or project management, ideally in marketing, advertising, or promotions.
- Bachelor's degree in Marketing, Business Administration, or a related field.
- Exceptional communication and interpersonal skills.
- Proven ability to manage multiple projects in a fast-paced environment.
- Strong problem-solving and creative thinking abilities.
- Has good sense of taste for creatives o Proficiency in CRM tools and MS Office Suite.
