Company Description DHF Platforms is an agrifood company focused on delivering traceable, high-quality produce from smallholder farms in Vietnam to domestic retail and export markets. The company leverages tech-driven sourcing and its proprietary Crop-IQ platform to reduce food waste, address rural inequality, and strengthen consumer trust. With a significant share of its partner farms led by women, DHF Platforms promotes inclusive and sustainable agricultural growth. Team members contribute to a mission-driven organization that combines technology, data, and on-the-ground collaboration to improve outcomes across the value chain.
Role Description The Key Account Manager is a full-time, on-site role based in Ho Chi Minh City, responsible for managing and growing strategic customer relationships across retail and export markets. Daily activities include overseeing key account performance, coordinating order fulfillment and delivery, and serving as the primary point of contact for customer inquiries and issue resolution. The role involves developing account plans, analyzing sales and operational data, preparing forecasts, and collaborating with internal teams such as operations, supply, and quality to ensure consistent service levels. The Key Account Manager will also identify new business opportunities within existing accounts, support contract negotiations, and contribute to process improvements that enhance customer satisfaction and long-term partnerships.
Qualifications
- Candidates should possess strong Account Management and Key Accounts skills, with experience handling strategic customers and complex commercial relationships.
- Candidates should possess solid Analytical Skills and Business Planning capabilities, including data-driven decision-making, forecasting, and performance reporting.
- Candidates should possess excellent Customer Service skills, with a track record of maintaining high customer satisfaction and resolving issues promptly.
- Bachelor's degree in Business, Agriculture, Supply Chain, or a related field, or equivalent practical experience.
- Experience in agrifood, FMCG, or retail sectors is highly beneficial, along with familiarity with technology-enabled platforms.
- Strong communication and negotiation skills, and the ability to collaborate effectively with cross-functional teams.
- Proficiency in relevant business software and CRM tools, and fluency in English and Vietnamese preferred.
