The Key Account Manager (KAM) is responsible for driving sales growth, developing strategic partnerships with key aesthetic clinics and hospitals, and ensuring sustainable business expansion through effective account management and clinical engagement.
Key Responsibilities
- Manage assigned key accounts to achieve sales, revenue, and growth targets.
- Develop and execute strategic account plans, identify business opportunities, and drive portfolio expansion.
- Build strong relationships with clinic owners, doctors, and key decision-makers to increase product adoption.
- Lead commercial negotiations, sales forecasting, pipeline management, and account performance reviews.
- Partner with Marketing, Clinical Training, and Supply Chain teams to deliver effective customer solutions and account activities.
- Support KOL development, clinical education programs, and in-clinic training initiatives.
- Ensure compliance with company policies and Vietnam healthcare regulations.
- Monitor account performance, maintain CRM data, and provide regular business reports and market insights.
Requirements
- Bachelor's degree in Business, Marketing, Pharmacy, Life Sciences, or related disciplines.
- 3–5 years of experience in Key Account Management, Sales, or Business Development, preferably in medical aesthetics, pharmaceuticals, medical devices, or healthcare.
- Strong experience in strategic account planning, sales negotiation, and relationship management with healthcare professionals.
- Good understanding of Vietnam healthcare regulations and the aesthetics market.
- Strong communication, presentation, negotiation, stakeholder management, analytical, and CRM skills.
- Business-level English and fluent Vietnamese.
- Results-driven, customer-focused, proactive, with strong interpersonal skills and the ability to manage multiple priorities in a fast-paced environment.
