- Position Title: Junior IT Technician.
- Department: Information Technology.
- Reporting To: Information Technology Supervisor.
- Location: Ha Noi, Viet Nam.
- Employment Type: Full-Time.
Job Summary
To provide direct technical support to employees, ensuring IT systems operate stably and resolving hardware, software, and network connectivity issues in a timely manner. This role requires strong problem-solving skills, effective communication, and a customer-centric mindset to support the needs of a BPO environment.
Responsibilities
- End-User Support: Handle requests via the ticketing system; diagnose and troubleshoot hardware, software, and network issues for laptops, printers, and peripherals.
- System & Network Administration: Manage user accounts and access permissions; perform routine maintenance on network devices and servers; coordinate with vendors for repairs when necessary.
- Asset Management: Monitor the full lifecycle of IT assets (procurement, issuance, maintenance, recovery); conduct monthly inventories and comply with the company's Asset Management SOP.
- Documentation & Reporting: Update technical documentation and FAQs; provide periodic reports on ticket resolution status and recurring incidents to improve service quality.
- Compliance & Security: Ensure adherence to IT security policies and information security standards; report any potential security risks immediately.
- User Training: Guide employees on IT policies and self-service tools; notify staff regarding scheduled system maintenance.
Requirements
- Education: Bachelors or Associates degree in Information Technology or a related field.
- Working Hours: Willingness to work in shifts, including weekends or holidays as required (rotating shift, 40 hours/week).
- Technical Skills: Proficient in Windows 10, 11, and Windows Server; knowledgeable in computer hardware and on-premise network infrastructure.
- Experience: Preference given to candidates with experience providing technical support via multiple channels (email, chat, phone).
- Soft Skills: Excellent communication and problem-solving skills; ability to work both independently and as part of a team.
- Attitude: Responsible, proactive, and possessing strong professional ethics.
Benefits
1. Salary and Benefits
- Attractive salary and benefits;
- 100% salary during probation period;
- Social Insurance, Health Insurance, Unemployment Insurance contribution base on full salary, effective after probation period;
- Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
- Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
- Annual health check;
- Paid leave (12 days/year).
2. Working Environment
- International, fun and professional working environment;
- Modern hardware provided by the company (laptop, monitor, airpod, etc.);
- Free drinks (coffee, tea, etc.);
- English working environment;
- Training and career development opportunities
