Company Description
ROSACO M&E Construction Joint Stock Company (ROSACO M&E JSC) is a leading electromechanical engineering firm with over 31 years of experience. Established in 1993 and based in Ho Chi Minh City, Vietnam, the company specializes in consulting, designing, constructing, and installing civil and industrial air-conditioning and ventilation systems. Since 2005, ROSACO has expanded its expertise to include management and operation of high-rise buildings, including the Saigon Finance Center (SFC) Building. With a history of collaboration with key sectors like the Ministry of National Defense, ROSACO is recognized for its trusted reputation and strong market position.
I. Key Responsibilities
Front Desk & Reception Experience:
- Guest Relations: Act as the first point of contact; warmly greet, assist, and direct visitors, VIPs, and clients to the appropriate departments.
- Switchboard Operations: Manage the central switchboard, handle incoming calls professionally, take messages, and route inquiries efficiently.
- Lobby Presentation: Maintain the professional appearance, cleanliness, and welcoming atmosphere of the building lobby and reception area.
- Mails & Deliveries: Receive, sort, and log incoming mail, parcels, and courier deliveries, ensuring prompt distribution to tenants.
Tenant Care & Customer Service (CS):
- Tenant Relations: Build and maintain positive relationships with all building tenants; act as the primary contact for daily inquiries.
- Issue Resolution: Receive tenant requests, feedback, or complaints; log them systematically and coordinate with the Technical/Operations team to ensure fast resolution.
- Community Engagement: Assist in notifying tenants about building updates, maintenance schedules, or emergency procedures clearly and professionally.
- Event & Administration Support: Provide administrative assistance for building events (e.g., decorations, tenant gatherings) and support basic office administrative tasks as assigned.
II. Job Requirements
- Professionalism: Demonstrates an exceptionally professional image, polished interpersonal skills, and a warm, clear speaking voice.
- Customer-Centric Attitude: Enthusiastic, patient, and solutions-oriented with a strong passion for hospitality and customer service.
- Language: High proficiency in English communication (verbal and written) to interact effectively with multinational tenants.
- Experience: Minimum 1 year of experience in a front desk, receptionist, guest relations, or customer service role (experience in building management, hotels, or serviced apartments is an advantage).
- Skills: Proficient in Microsoft Office (Word, Excel) and office equipment.
III. Benefits
- Bonuses: 13th-month salary and performance-based bonuses for holidays and New Year (subject to company performance); gifts for birthdays, weddings, and funerals.
- Health: Annual comprehensive health check-ups.
- Travel: Annual domestic and international company trips.
- Insurance: Full social insurance (BHXH) and accident insurance coverage as per State regulations.
- Allowances: Daily lunch allowance.
- Work Environment: Modern office with high-quality equipment, professional uniform, and supportive facilities.
