JIRA Service Management

AbouttheRole:

WearelookingforanexperiencedITSMJIRAImplementationSpecialisttoleadthedeploymentandconfigurationofJIRAServiceManagementforITSMprocesses.Thisroleinvolvesdesigningworkflows,configuringSLAs,integratingwithenterprisetools,andensuringalignmentwithITILbestpractices.

Responsibilities:

• ImplementandconfigureJIRAServiceManagementforITSMprocesses.
• Designworkflows,automationrules,anddashboards.
• IntegrateJIRAwithConfluenceandotherenterprisesystems.
• Providetraininganddocumentationforend-users.

Requirements:

• ProvenexperienceinJIRAServiceManagementimplementation.
• StrongunderstandingofITILandITSMprocesses.
• Hands-onexperiencewithworkflowdesignandautomation.
• FamiliaritywithConfluenceandRESTAPIintegrations.

Preferred:

• AtlassianCertifiedJIRAAdministrator.
• ITIL,AtlassianJSM
• Experienceinlarge-scaleenterprisedeployments.