About the job
As a Japanese-speaking Customer Service Representative for an international E-commerce project, you will be responsible for voice support to customers, giving accurate information, solving queries and complaints and ensuring a smooth customer experience throughout the support process.
The ideal candidate will have excellent Japanese communication skills, be customer-centric and be able to work in a professional, fast-paced service environment.
Work Location
Hanoi: Lancaster Luminaire Building, 1152-1154 Duong Lang Street, Dong Da District, Hanoi
Working Time
- Fixed working schedule within 07:00 - 22:00
- 5 working days per week, with 2 days off based on operation arrangement.
What You Will Do
- Handle customer inquiries via hotline/voice channel for an international E-commerce platform.
- Provide support and resolve customer concerns related to products and services.
- Receive, clarify, and handle customer complaints in a professional and timely manner.
- Update customer information and service records accurately on the internal system.
- Follow standard operating procedures to ensure service quality and customer satisfaction.
- Perform other tasks assigned by the team leader or line manager.
Who You Are
- High school graduate or above.
- Japanese language proficiency is required: JLPT N1 or equivalent
- Previous experience in Customer Service, Call Center, or E-commerce is a plus.
- Clear voice, good communication skills, and customer-focused attitude.
- Able to work full-time and follow assigned working schedule.
- Responsible, detail-oriented, and able to work under pressure.
Why You'll Love It
- Competitive income package: 16,500,000 - 21,200,000 VND/month
- Monthly KPI bonus.
- 100% salary during 2-month probation period.
- Full insurance package including Social Insurance, Health Insurance, and Unemployment Insurance.
- 13th-month salary.
- 14 annual leave days per year.
- Annual health check-up.
- International, professional, and modern working environment.
- Clear career path with training and development opportunities.
