Location: Ho Chi Minh City, Vietnam
Key Responsibilities:
- Install, configure, and maintain IT infrastructure (networks, servers, systems) and devices (laptops, PCs, printers, scanners, POS, CCTV, Wi-Fi, etc.) across the Office, Stores, and Warehouse.
- Distribute, set up, and hand over IT equipment on-site, including installation of drivers, Windows, and Office.
- Provide timely IT support and troubleshooting to end-users, ensuring reliable performance of systems and minimal downtime.
- Handle IT setup for new store projects, including planning and deploying network infrastructure, installing and configuring IT equipment (POS, PCs, printers, scanners, CCTV, Wi-Fi, and other devices), coordinating with vendors and internal stakeholders, and ensuring systems are fully operational before store opening.
- Manage IT inventory and asset life cycle.
- Work with the regional IT team on servers, upgrades, and projects.
- Monitor software licenses and ensure timely renewal.
- Implement IT security measures and ensure compliance with company policies.
- Propose upgrades and solutions to improve IT systems mitigate potential risks.
Requirements:
- Bachelor's degree from Information Technology or any related field
- Min 2 years of experience in IT Support (In-house/ Outsourced)
- Strong problem-solving, planning, and organizational skills with attention to detail.
- Ability to work independently with minimal supervision and manage priorities effectively.
- Good communication skills, customer-service mindset
- Basic English proficiency (written and spoken), sufficient for work communication.
- Basic knowledge of CCNA
- Proficient in Windows OS and Microsoft Office.
- Basic knowledge of PC/laptop hardware and peripheral troubleshooting.
- Basic understanding of TCP/IP, LAN/Wi-Fi, and network troubleshooting.
- Ability to install Windows, drivers, and standard business applications.
- Familiar with remote support tools (e.g., AnyDesk, TeamViewer, Remote Desktop)
- Positive attitude and strong willingness to learn.
- Strong sense of responsibility and ownership.
- Willing to travel for on-site IT support when required.
- Able to work under pressure in a fast-paced environment.
- Willingness to travel for business trips when required.
- Ability to work regular hours (09:00 AM – 06:00 PM) with flexibility to extend as needed
