About ABeam Consulting Vietnam
Established from June 2018, ABeam Vietnam has over 150 consultants including Japanese experts and Vietnamese consultants in digital transformation. Consolidated with ABeam Consulting Ltd. in Japan, ABeam Group has more than 9000 people, ABeam Consulting is present in 13 countries and 29 offices. We provide digtal transformation consultancy services as well as SAP solutions in Vietnam and worldwide. We leverage ABeam's global presence and regional offices to support clients. Our people have expertise in a broad set of industries and service lines, and working with client's organization, we team together to drive tangible results by providing superb services in every phase of the project.
Learn more about us at: https://www.abeam.com/vn/en
Job summary
- Manage ABeam VN Information System to ensure smooth day to day office operation
- Cooperate with ABeam Global IT to protect ABeam IT network from cyber attacks, virus infection or any dangerous network outages
Responsibilities
- Support any IT related matters/issues (i.e. trouble-shooting, laptop malfunction, network/internet connection, server installation/performance, printer connection, hardware/software issues, Microsoft Office365, clients VPN connection or any IT disruptions that prevents smooth business operation)
- Coordinate on Purchase/Lease/Disposal of IT office equipment or IT assets (laptops, monitor screens, projectors, video-conferencing)
- Destruction of un-used official hardware (i.e. Hard-disks, thumb-drives, laptops, etc.)
- Support the setup of laptops for new joiners deploying office customized Windows image and assist with IT information management orientation to prevent any security flaws by new employees
- Provide IT set up & support for Company's events and for project work purposes
- Manage of office IT assets (PC & IT equipment) i.e. replacement planning, practice of ordering, storing, tracking, and controlling inventory of IT asset
- Support employees if they face difficulties with data back-up processing/extraction/retrieval of information for project work purposes and educate on procedures for resolving or preventing recurrence of a technical problem
- Coordination with HQ or Global IT Team on server maintenance, security issues, patch releases &/or critical IT issues (i.e. carrying out tests and investigations); participates in Global IT weekly and monthly conference calls
- Creation/Update of SharePoint portal page
- Preparation of User Guide for internal/external system and internal procedures
- Prepare monthly reports to update manager on IT support operations
- Manage access control system & CCTV of company i.e. upload data of new joiners/run access data & maintenance)
- Monitor & upgrade Company's server and perform maintenance scheduled on computer system and server room to ensure efficient operations
- Carry out assessments to determine the need for changes in PC, hardware/IT equipment to manager i.e. prepare presentation, comparison & recommendation
- Provide users accurate information on IT products and services and recommendations to users looking to purchase new equipment or replace existing ones i.e. server/IT equipment at project
- Coordinate with ISO Team and ISMS Committee to prepare monthly report/ surveillance audit/ security incident report, conduct security training to employee and subcontractor
Requirement
- Education: Bachelor degree in Computer Science/IT, networking, or programming.
- Experience: minimum 3 years of relevant experience in IT support roles.
- Good communication skill in English: be able to communicate with various IT teams from other countries.
- Be able to use clear language and expression to provide technical support to users/stakeholders
- Good problem solving skill in providing IT solutions to address the needs/requirement of users/stakeholders
What we offer
- A professional working environment to develop career and enhance skillset in a hi-class consulting firm
- Flexible working style: optional for on-site or hybrid
- Bonus twice per year + lunar new year bonus
- Premium healthcare insurance for individuals and family members
- Annual health checkup and flu vaccination
- Monthly working allowance, overtime extra salary, extra money on special events, company trip, company dinners
- Professional training programs (domestics & overseas) for all of the employee.
Due to high number of applicants, we regret that only shortlisted candidates are contacted.
