IT SUPPORT LEAD

Job Summary:

We are looking for a skilled and experienced IT Infrastructure Lead to oversee and build our global IT support capabilities. You will be in charge of managing a distributed team, standardizing IT tools and policies, and working directly with the IT teams at our subsidiaries to deliver seamless IT support. This role plays a strategic

part in enhancing our security posture and IT operations globally.

Key Responsibilities:

● Build and lead the global IT support team to support subsidiaries in multiple regions.

● Define and implement IT infrastructure strategy aligned with security and business requirements.

● Oversee setup and maintenance of SaaS platforms such as Gmail, Jira, Confluence, GitHub, Slack, Zoom, etc.

● Deploy and manage Apple and Windows device fleets through MDM tools, ensuring secure configurations.

● Collaborate with local IT teams to resolve escalated issues and to ensure consistent IT policies across all locations.

● Establish standard operating procedures (SOPs), manage ticketing systems, and generate performance reports.

● Contribute to company-wide information security initiatives (Zero Trust, SOC 2, ISO 27001).

● Evaluate, select, and manage IT vendors and tool providers globally.

Job Requirements:

● 5 years of experience in a senior IT support or infrastructure management role.

● Proven leadership experience in building or managing an IT support team.

● Deep understanding of SaaS tools administration (Google Workspace, Jira, GitHub, Zoom, etc.).

● Strong knowledge of device security, encryption, SSO, SCIM, and identity/access management.

● Excellent project management and cross-department communication skills.

● Fluent English communication skills (spoken and written).

● Preferred: certifications such as Google Admin, Jamf, Intune, CompTIA Security+, or CISSP.

*OVERSEA

To apply for the job, please send your updated CV to:

Email: [Confidential Information]

or contact via phone number: 0823382000

THANK YOU!