Job Description: IT Support Engineer
Location: Ho Chi Minh city, Vietnam
Department: IT Infrastructure / Service Operations
The Opportunity
As a IT Support Engineer, you will be responsible for maintaining the stability and efficiency of our internal IT environment. You will provide high-level technical support to end-users, manage cloud-based systems (Microsoft 365/Azure), and oversee hardware and network infrastructure. The ideal candidate is a proactive problem-solver with strong technical depth across multiple operating systems and a commitment to maintaining high security standards
Key Responsibilities
1. Cloud & System Administration
- Microsoft 365 & Azure: Support and maintain Microsoft Azure, Office 365 environments, MFA/SSO.
- Identity Management: Support to manage IDM and Active Directory (AD) user accounts, groups, and permissions
2. Modern Management & Deployment
- Endpoint Management: Configure and support Microsoft Intune and Autopilot for automated provisioning across Windows and macOS devices
- Multi-OS Support: Provide expert-level troubleshooting for a diverse environment including Windows, Windows Server, macOS, and Linux (Ubuntu)
3. Hardware & Technical Support
- End-User Support: Prepare IT equipment for new employees and ensure all tools are ready before their onboarding. Install and upgrade computer hardware, software, and peripheral devices (e.g., printers, scanners).
- Remote Diagnostics: Utilize remote desktop tools and diagnostic software to identify, troubleshoot, and resolve technical issues efficiently
- Asset Management: Maintain an inventory of hardware and software licenses
4. Network & Infrastructure
- Connectivity: Troubleshoot Wireless, LAN/WAN issues, ensuring stable network connectivity for all staff
- Office Equipment: Manage and maintain office infrastructure, ensuring all systems operate smoothly, including PCs, printers, internet connectivity, meeting rooms, and related equipment.
5. SLA & Documentation Focus
- Maintaining a comprehensive Knowledge Base (KB) and ensuring all tickets are resolved within agreed Service Level Agreements (SLAs)
6. Liaising with third-party vendors
Qualifications & Experiences
- 3–5 years of experience in IT Helpdesk or System Administration
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Proficiency in Azure AD / Entra ID and Microsoft 365 administration
- Experience with Intune (MDM/MAM) and Windows Autopilot
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
- Experience supporting Windows, macOS, and Linux environments
Soft Skills:
- Excellent communication skills in English (both written and verbal)
- Strong analytical and problem-solving mindset
- Ability to work independently and collaborate within a team under high-pressure situations
Nice to have
- Certifications Microsoft 365 Certified: CCNA, Endpoint Administrator Associate or CompTIA Network+/Security+
- ITIL Foundation
- Knowledge of ISO 27001 standards
- Scripting & Automation: PowerShell or Bash scripting for automating repetitive tasks (like user onboarding)
We Offer
- Competitive compensation package including base salary, 15-18 days of annual leave, 13th-month salary, and performance bonuses.
- Premium healthcare insurance, 24/7 accident coverage, and annual health checkups.
- Hybrid and flexible working setup that supports work-life balance.
- Extra perks including meal allowance, phone allowance, company laptop, and parking support.
- 20+ years of engineering expertise delivering large-scale IT transformation and fintech solutions.
- Impact platforms used by 140M+ users across Europe and Asia.
- Join a 500+ global engineering community working across 8 time zones.
- Build and scale modern systems with 2700+ services running on Kubernetes and cloud-native architectures.
- Work in a truly international environment, collaborating with teams across Czech Republic and APAC.
