IT Service Management (ITSM) & QA Specialist

Location: District 1, HCMC

About Us:

At CJ OliveNetworks Vina, we drive digital transformation and innovation of space and daily life with our experience and know-how in successfully providing end-to-end IT service based on life and culture. Our mission is contributing to the growth and happiness of our employees and global community by creating customer values through ONLYONE digital experience.

Job Description

We are seeking an experienced ITSM Management & Operational Quality Assurance (QAO) Specialist to ensure stable, high-quality IT operations across enterprise systems. This role is responsible for driving change and release governance, operational quality, incident preparedness, and CI/CD-based deployment practices to improve system reliability, minimize operational risks, and support continuous operational excellence.

Responsibilities

1. Change & Release Governance

• Establish and enforce change management, release approval, and deployment governance processes across SAP, OMS, WMS, and integration systems.
• Ensure all system changes are properly documented, reviewed, tested, and deployed in compliance with operational standards.

2. Operational Quality Management

• Define and monitor operational quality KPIs, including incident rate, change failure rate, service availability, and recovery performance.
• Drive continuous improvement initiatives to enhance system stability and operational excellence.

3. Incident Preparedness & Emergency Response

• Develop and maintain incident response procedures, escalation frameworks, and emergency operation playbooks.
• Lead regular disaster recovery (DR) drills, incident simulations, and post-incident reviews.

4. CI/CD & Deployment Quality Assurance

• Implement and govern CI/CD-based release quality controls, deployment checklists, and testing standards.
• Ensure production releases meet predefined quality gates before deployment.

5. Audit, Compliance & Process Improvement

• Conduct periodic operational audits to ensure compliance with established processes and policies.
• Identify operational risks and implement preventive controls to minimize service disruptions.

Preferred Qualifications

• Strong experience in IT Service Management (ITSM), Change Management, and Release Management.
• Hands-on experience with CI/CD pipelines, DevOps practices, and production support environments.
• Proven experience managing mission-critical enterprise systems such as SAP, OMS, WMS, or large-scale logistics platforms.
• Experience leading incident response, disaster recovery exercises, and operational governance programs.
• Excellent stakeholder management and cross-functional communication skills.

Why you'll love working here

1.  Salary and Benefit

·      Attractive salary and benefits. Competitive Basic Salary; 13th Salary; Lunch, Gasoline and Telephone allowance; Incentive Bonus and annual salary review.

·      Premium Healthcare for you, 100% covered by the company. Annual medical checking up to USD 5,000 per year.

·      Full package: Full government social, health and unemployment insurance.

·      Extra bonus per personal event such as wedding, family's funeral, birthday, newborn baby, etc.

·      Paid leave. 12 days per year and 01 day for Company Foundation Day, long service leave.

·      Discount 40% for CJ's brands: CGV Cinema, Tous Les Jours, CJ Food, Meet Master, CJ Market, etc.

2. Working Environment

• Working time: Monday – Friday. We work 40 hours per week.
• English working environment: Chance to work onsite abroad and work on challenging GDC projects.
• Work closely with both Vietnamese and Korean experts.
• Free snacks, drinks (tea, coffee, etc.).