IT Service Desk Specialist (9-month contract)

Datalogic is a global technology leader in the automatic data capture and factory automation markets, specialized in the designing and production of barcode readers, mobile computers, sensors for detection, measurement and safety, RFID, vision and laser marking systems.

Datalogic can boast over 50 years of history, during which it has achieved unique results: approximately 1.200 patents in multiple jurisdictions; 11 research centers and development (in Italy, USA, China and Vietnam); thousands of prestigious partners and customers deployed over five continents. The company has grown constantly over the years, thanks to the dedication with which customer needs have always been at the heart of the quality of its products and to the considerable investments in Research & Development, supported by a management capable of looking to the future.

Today, Datalogic Group has approximately 3,000 employees worldwide, distributed in 29 offices, with 11 manufacturing and repair facilities in the USA, Hungary, Slovakia, Italy, China, Vietnam and Australia. Datalogic S.p.A. is listed on the STAR segment of the Italian Stock Exchange since 2001 as DAL.MI. In 2022, the Datalogic Group made significant strides and concluded the year by generating revenue of approximately 655 million. The Group is headquartered in Bologna, Italy.

POSITION INFORMATION

Datalogic is looking for a candidate to join our Corporate ICT team.

As a member of the ICT team, you will be shaping the future of Datalogic's success in a Service Desk specialist role in Information and Communications Technology department.

ROLE MISSION

Reporting directly to Local ICT Manager. The Service Desk specialist will work directly with users from various departments, delivering technical support and customer service by efficiently resolving IT-related issues. This role serves as the frontline of IT support, providing timely assistance, maintaining system integrity, and fostering a culture of continuous improvement and user satisfaction.

KEY RESPONSIBILITIES

- Act as the first point of contact for all IT service requests and incidents.

- Diagnose, troubleshoot, and resolve hardware, software, and network issues.

- Escalate complex problems to appropriate teams while maintaining ownership and communication.

- Ensure accurate documentation of issues, solutions, and user interactions in the ticketing system.

- Contribute to knowledge base articles and user guides to empower self-service and reduce recurring issues.

- Support onboarding/offboarding processes, including account setup and device provisioning.

- Maintain a high level of professionalism, empathy, and technical expertise in all interactions

QUALIFICATIONS/REQUIREMENT

Diploma or Bachelor's degree in IT, computer engineering, computer science or equivalent

Primary Language Fluent English; written and verbal communication

Experience

- Understanding all components of a pc and how all those components are working together

- Understanding all component of the laser printer and how it works

- Good at windows 10/11, Ubuntu is a plus

- Have working experience with Azure and Intune management

- Basic knowledge of active directory, DHCP, DNS

- Basic knowledge in networking: Lan/VLan, WAN, VPN

WHY YOU'LL LOVE WORKING HERE

• Compensation: Competitive salary and allowance package.
• Global Mobility: Opportunities to participate in international mobility programs in the United States and/or Italy.
• Incentives and Rewards: Outstanding Employee Award with attractive bonus, semi-annual KPI rewards, long-term incentives for key positions, and annual performance bonus.
• Employee Benefits: Complimentary breakfast and lunch, transportation allowance, 24/7 accident insurance, premium healthcare insurance (including dependents), gifts on Vietnam national holidays.
• Labor Policy: Fully compliant with Vietnam labor legislation, including social and health insurance contributions based on gross salary.
• Working hour: Monday to Friday (8:00 AM 4:30 PM), with one work-from-home day per week.
• Employee Engagement: Regular sports activities, corporate events, monthly teambuilding sessions, and an annual company trip.