Company Description:
FPT Telecom International Co., LTD is a leading service provider in Vietnam, offering IT infrastructure and managed services to help businesses compete effectively and grow. Established in 2008, FPT Telecom International operates independently, utilizing the experience and infrastructure of its mother company, FPT Telecom. With a strong reputation for reliability, FPT Telecom International is trusted by thousands of customers, including startups, enterprises, and government agencies, to optimize costs, increase agility, and drive innovation.
Job Description:
This is a full-time on-site role for an IT Service Desk professional in Ho Chi Minh City, Vietnam. As an IT Service Desk professional, you will provide end-users with technical support and troubleshooting assistance. You will handle IT service management tasks and ensure excellent customer service by addressing and resolving IT-related issues efficiently and effectively.
- Receive support requests, incident reports, and inquiries related to technical issues regarding services provided by the company (including Server, Office 365, LeaseLine, VoIP, FTTH, Camera, and Wi-Fi) via email and phone.
- Operate the system for monitoring and alerting of incidents, proactively check, and notify customers of any issues.
- Analyze and categorize information to forward requests to relevant departments while monitoring the progress of their execution.
- Monitor the Key Performance Indicators (KPIs) of various units.
- Prepare regular reports or as management asks.
- Perform other IT-related tasks as required by management.
Job Specification:
- Bachelor&aposs degree majoring in Information Technology or Telecommunications.
- Basic skills in service management, knowledge of networks, computers, and Microsoft Windows operating systems.
- Ability to analyze and identify changes, and propose system improvements to serve work requirements.
- Certifications in System: MCSA/MCSE, or Network/VoIP: CCNA/CCNP.
- Prioritize experience in support and understanding of services such as LeaseLine, FTTH, VoIP, Server, Mail, M365, Google Platform, and Cloud Platform.
- Good communication and problem-solving skills, hardworking, eager to learn, and able to handle work pressure.
- English proficiency: IELTS 5.0 or higher, fluent communication in English or HSK3 or higher in Chinese is an advantage.
Location: FPT Tan Thuan 2 Building, Tan Thuan Dong Ward, District 7, HCMC
