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Eastspring Investments

IT Service Delivery Manager

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Job Description

ROLE OVERVIEW

The job holder is responsible for managing and delivering technology services through internal teams and third-party suppliers, overseeing IT software/hardware procurement, ensuring data privacy, information security, and disaster recovery plans, and managing the local technology budget.

The role also includes prioritizing and managing IT project requirements, supporting business teams IT needs, implementing group-level IT security and infrastructure changes, and maintaining business continuity plans. Collaboration with global teams and service providers is essential.

Key Accountabilities

Technology management:

  • Accountable for the delivery and management of all technology services through PVA's technology team and via 3rd party regional suppliers and partners
  • Manage the IT software/hardware assets procurement process and respective vendor communications
  • Be the Data Privacy Officer (DPO) ensure compliance with Vietnam's Personal Data Protection Law, develop and implement data privacy policies, oversee data processing and cross-border transfers, conduct Data Protection Impact Assessments, manage data breach response and reporting, and act as the primary liaison with regulatory authorities.
  • Oversight and ensure high-quality standards related to the management of Information risk and security whilst maintaining high system and information integrity and IT disaster recovery plans
  • Creation and ongoing management of the local technology budget including validation of any group recharges

IT project requirements management:

  • Prioritization and management of project initiatives and the creation of realistic timetables for the evaluation, development, and deployment of all technology solutions
  • Design and manage the data interaction between different systems of group and LBUs.
  • Support, implement and manage the IT requirements from other business teams, e.g. finance, compliance and investment

Group IT project requirements management:

  • Support and implement the IT requirements about IT security, infrastructure, architecture change from group levels
  • Maintain close working relationships with all teams across the global business including third party service providers

Business Continuity Management:

  • Oversight and ensure that effective IT Disaster Recovery plan is produced, reviewed, amended and updated
  • Maintain and update Business Continuity Plan and Incident Management Plan according to Group requirement
  • Lead BCP arrangement and report to Group on regular basis

Other tasks assigned by the manager.

QUALIFICATIONS & REQUIREMENTS:

  • Experience working with in-house and outsource technology service providers
  • Experience working with a multi-cultural multi-regional team
  • At least 3 years of experience in personal data processing, cybersecurity, or data security
  • Demonstrated experience with stakeholder management and negotiation skills is required to work with business and technology stakeholders.
  • Flexible and adaptable in a dynamic environment where priorities shift as we manage across multiple projects and hard deadlines.
  • Demonstrated ability to adapt to new technologies and learn quickly.
  • Proven IT management experience in foreign asset management company
  • Good written and verbal communication in English
  • Team player and yet able to work independently when required

More Info

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Job ID: 136234977