Job Description
IT Service Desk:
- Analyze and clarify problems/ system errors with internal partners (e.g. clarify technical issues with the software and infrastructure experts, etc.)
- Create solutions for simple problems for the solutions database, according to predetermined guidelines
- Record and classify simple service requests and IT incidents globally (e.g. requests for advise on standard IT products, processing standard changes, etc.)
- Process IT service requests and IT incidents in first level support as well as potentially second level support (e.g. act as first contact person for complex and time-consuming requests for support in the office area, capture all the necessary data and supplementary information, etc.) or forward to second level support, if required
- Recognize complex incidents; provide solutions / workarounds using information on documented solutions in the solutions database if necessary
- Inform the internal customer and initiate the acceptance of services rendered
- Document actions according to predetermined guidelines
- Service office systems by using remote access (e.g. solve incidents; install standard software on office PCs, laptops, etc.)
Alternative Operations On-Site
- Process IT service requests and IT incidents in first level support (e.g. act as first contact person for IT incidents for the shop floor systems, etc.) as well as potentially second level support at the respective site or forward to second level support according to applicable ITSM processes and guidelines.
- Document actions and solutions, if applicable, according to predetermined guidelines
- Service office or shop floor systems by using remote access or by providing on-site support (e.g. solve incidents on laptops, office and production machines, maintain and exchange infrastructure components, etc.)
- Conduct tests on systems or system components
- Conduct work packages in IT jobs and IT service requests on-site
- Maintain hardware and software asset management for assets on-site
- Create solutions for simple problems in the knowledge management database, according to predetermined guidelines
Address For Application
Lot D1, Tam Thang IZ, Tam Thang, Tam Ky City, Quang Nam, Viet Nam
or
Email: [Confidential Information]
Profile Description
- Vocational/technical training usually acquired through several years of experience on the job with additional technical/vocational training in a specialized field (specialized knowledge and insight required for the application of practical methods and techniques, work procedures and processes; seasoned to master of skilled trade)
- Some differing tasks with several potential solutions, including analysis of the situation/causes
- Standardized procedures and processes, and general work instructions; progress is monitored at longer intervals
We Offer
WHAT WE CAN OFFER:
- Shuttle buses provided from Danang City, Quang Ngai and Hoi An
- Health insurance and social insurance are fully paid according to the Labor Law
- Competitive salary and career path developing opportunities
- Premium healthcare package, Team building, Health check are provided yearly
- Attractive Training Programs & Exciting team activities
For further information, kindly contact via
Email: [HIDDEN TEXT]
Phone: 0911.813.116 (Zalo)
