At GoTymeX, we're redefining the future of digital banking. As a next-generation fintech development company, we design and deliver banking platforms and infrastructure that power multiple international markets. Our mission is simple — to make digital banking faster, smarter, and more human.Join us and be part of a team that thrives on innovation, collaboration, and real impact. Every member of our IT Operations team plays a crucial role in keeping our systems stable, secure, and ready for scale — the foundation of every great customer experience.
The OpportunityWe're looking for a passionate IT Operation Officer (Junior or Mid-Level) who enjoys solving problems, improving systems, and supporting people. This role is perfect for someone who wants to grow in a modern fintech environment, gain hands-on experience with cloud infrastructure, and contribute to enterprise-level IT operations.If you're detail-oriented, proactive, and eager to learn — you'll fit right in.
What You'll Do
Operations & Infrastructure
- Monitor and maintain servers, networks, and business applications to ensure system uptime and performance
- Use monitoring tools to detect and resolve issues proactively before they affect users
Helpdesk & User Support
- Deliver responsive technical support across hardware, software, and connectivity issues
- Manage IT Service Desk requests and ensure all incidents meet SLA standards
Server & Network Maintenance
- Manage and troubleshoot Windows Server, Active Directory, DNS, DHCP, and file services
- Support LAN/WAN infrastructure, Wi-Fi access, and firewall configurations
User Lifecycle Management
- Set up and manage accounts, devices, and access for new hires and leavers
- Ensure processes are well-documented and audit-ready
Backup, Recovery & Security
- Oversee daily backup operations and recovery validation
- Apply patches, antivirus updates, and enforce IT security standards
Asset & Configuration Management
- Maintain accurate IT asset inventories, software licenses, and equipment tracking
- Conduct regular audits and produce monthly reports
Vendor Coordination
- Liaise with vendors for equipment, warranties, and maintenance
- Track SLAs to ensure timely service delivery
IT Projects & Implementation
- Support system rollouts, migrations, and tool integrations (e.g., Microsoft Entra ID / Azure AD)
- Participate in testing and documentation for new IT initiatives
Office IT & Facilities
- Maintain shared IT assets (printers, AV systems, meeting rooms)
- Support facility maintenance for network cabling and power systems
Requirements
- Bachelor's degree in IT, Computer Science, or related field
- 1-3 years (Junior) or 3-5 years (Mid-Level) of experience in IT Operations or Support
- Familiarity with ITIL practices, Microsoft 365, Azure AD, and ITSM tools (e.g., Jira Service Management, ServiceNow)
- Strong problem-solving and communication skills, with a service mindset
- Ability to work effectively under pressure in a dynamic environment.Bonus Points For
- IT certifications (e.g., CompTIA Network+, ITIL Foundation, Microsoft Certified)
- Experience with Azure or AWS
- Knowledge of cybersecurity and compliance best practices
Benefits
- Meal and parking allowance are covered by the company
- Full benefits and salary rank during probation
- Insurances as Vietnamese labor law and premium health care for you and your family without seniority compulsory
- Performance bonus up to 2 months
- 13th month salary pro-rata
- 15-day annual leave+ 3-day sick leave + 1 birthday leave + 1 Christmas leave
- SMART goals and clear career opportunities (technical seminar, conference, and career talk) - we focus on your development
- Values-driven, international working environment, and agile culture
- Overseas travel opportunities for training and working related
- Internal Hackathons and company's events (team building, coffee run, blue card...)
- Work-life balance 40-hr per week from Mon to Fri
