Role:
- Provide onsite and/or remote technical support for PCs, laptops, mobile phones, and peripheral devices
- Support standard operating systems and commonly used business applications
- Resolve incidents and fulfill service requests according to established procedures
- Apply intermediate-level subject matter knowledge to troubleshoot and solve problems independently
- Exercise sound judgment when evaluating unique or non-standard situations, providing recommendations when required
- Deliver high-quality, client-facing communicationboth verbal and written
- Participate in small to medium-scale projects as needed
- Offer feedback on new or updated technical processes to help improve efficiency
- Perform device disposal services in accordance with company policy and compliance requirements
- Collaborate with cross-functional teams when advanced or escalated support is required
- Maintain accurate documentation of issues, activities, and resolutions
Requirements:
- 18 months of IT experience (or equivalent)
- Ability to build relationships
- Excellent time management skill
- Experience in OS, Apps and H/W installation and troubleshooting depending on project products
Benefits:
- Buddy program
- Internal career development program
- International job opportunities
- Onboarding program
Be part of Us:
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids Family. That's why Hemmersbach is The Social Purpose IT Company.
