IT Manager (ERP, Manufacturing)

Job description

· Lead and manage Vietnam IT team, operations, priorities, and performance.

· Ensure IT infrastructure and applications operate to the satisfaction of business and management team.

· Manage cost planning and annual budgeting, expenditure analysis & reporting.

· Manage IT vendors, contracts, and procurement.

· Manage local business demands, expectations and requirements. Lead local IT projects and implementation, major upgrades and changes.

· Contribute to the planning and execution of global IT projects, and ensure operations are in line with expectations from global and regional.

· Manage local IT infrastructure requirements, collaborate with Global Service Delivery to plan and execute upgrades and changes.

· Ensure IT infrastructure, applications, software, policies, processes and standards are aligned according to global.

· Ensure reliable operation of data and system backups; define archiving process and retention policy.

· Develop business continuity plan to ensure timely recoverability of IT systems and operations in the event of cyber-attacks, information security threats, exploits, and unforeseen equipment loss/failure.

· Routinely audit local user access rights to critical applications, represent IT function in company audits, and manage local IT assets and processes.

· Identify and implement areas of improvement for end-user engagement, customer satisfaction, feedback, and NPS to meet global targets.

· Other duties assigned.

Required qualification

· BA or BS Degree in IT or related discipline.

Required working experience

· Solid experience as an IT professional, strong related experience in managing various IT infrastructure services with multi vendors.

· Good cost planning, budget management experience.

· Willing to adapt to company & foreign culture with a positive can-do attitude.

Required language

· Excellent communication skills (English).

Required knowledge and skills

· Strong leadership, management and decision-making skills.

· Experience in project management and change management. PMP certified is preferred.

· Proactive problem analysis skills, strong problem-solving ability.

· Partly virtualized on premises, partly cloud-based.

· IT-security.

Overview of Business-applications (ERP, CAD, CRM, etc.)