IT Infrastructure Support Internship

Company Description

SolarEdge is a global leader in smart energy technology, leveraging world-class engineering and innovation since its establishment in 2006. Known for pioneering the DC optimized inverter solution, the company has transformed the management and efficiency of photovoltaic (PV) systems to maximize power generation and minimize energy costs. SolarEdge offers a wide range of products, including solutions for residential, commercial, and large-scale PV systems, battery storage, EV charging, and grid services. Committed to shaping the future of energy, SolarEdge continues to advance sustainable energy solutions worldwide.

Role Description

SolarEdge is looking for a full-time IT Infrastructure Intern to join our team and support daily IT operations in a dynamic manufacturing environment.

1. Working Location: SolarEdge Technologies Vietnam - Jabil Vietnam, Lô I8-1, Đường D1, Khu Công nghệ cao TP.HCM, Phường Long Thạnh Mỹ, Thành phố Thủ Đức, TP. Hồ Chí Minh, Việt Nam.
2. Full-time Internship
3. Internship Allowance Provided

This is a great opportunity for final-year students or fresh graduates who are passionate about IT Infrastructure, technical support, and hands-on problem solving in a global technology company.

RESPONSIBILITIES

• Provide first-level IT support for office users and production-related needs.

• Support troubleshooting of hardware, software, and basic networking issues.

• Assist in supporting production line equipment from the IT infrastructure side.

• Support system monitoring, maintenance, and backup activities.

• Assist in documenting system changes, layouts, and IT procedures.

• Provide professional and friendly support to internal users.

• Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing systems.

• Support remote troubleshooting through diagnostic techniques and guided problem-solving.

• Escalate unresolved issues to senior IT support personnel when necessary.

• Record incidents, issues, and resolutions accurately in IT logs or systems.

• Follow up with users to ensure issues are resolved in a timely manner.

• Support continuous improvement initiatives for IT processes and procedures.

• Perform other tasks assigned by the supervisor.

REQUIREMENTS

• Final-year students or fresh graduates in Information Technology, Computer Science, Network Administration, or related fields.

• Comfortable communicating in English in a professional environment.

• Basic knowledge of computer hardware and Windows operating systems; Linux knowledge is a plus.

• Basic understanding of LAN/networking concepts.

• Strong willingness to learn and develop technical skills.

• Good communication skills and teamwork mindset.

• Good analytical and troubleshooting abilities.

• Previous internship or exposure to manufacturing environments is an advantage.

• Knowledge of backup software, Cisco switches, or FortiGate firewalls is a plus, but not mandatory.

WHY JOIN SOLAREDGE

• Opportunity to gain hands-on experience in a global technology company.

• Exposure to real manufacturing and IT infrastructure operations.

• Professional and collaborative international working environment.

• Opportunity to learn from experienced regional and local IT teams.

• Valuable experience for future career development in IT infrastructure and support.

r future career development in IT infrastructure and support.