- Technical Support & Troubleshooting
- Be the first point of contact to troubleshoot hardware, software, network, and printer issues for local and remote employees
- Set up, configure, and install operating systems (macOS, Windows, Linux) and productivity tools (Google Workspace, Slack, VPN, Microsoft 365 ...)
- Ensure all support tickets/requests are resolved promptly and logged systematically
- Asset & Account Management
- Zero-Mistake Onboarding/Offboarding: Strictly follow checklists to set up tech equipment/accounts for new hires and revoke access immediately for offboarding employees
- Keep the IT Asset Inventory (laptops, monitors, chargers, accessories) 100% updated and organized
- Monitor software licenses and subscription renewals to avoid service interruptions
- Network & Security Maintenance
- Maintain office network stability (Wi-Fi, LAN) and coordinate with ISPs when issues arise
- Implement basic security practices (ensuring antivirus software is updated, enforcing password policies, and backing up data)
- Collaborate with the Admin team to manage office tech gadgets (meeting room screens, projectors, fingerprint/access control machines)
Requirements
Experience: 1+ years of experience in IT Helpdesk, Technical Support, or System Administration (Open to promising final-year students for the Part-time role).
Technical Skills:
- Hardware & Network Enthusiast: You genuinely enjoy hands-on troubleshooting, assembling/upgrading PC/Laptop hardware, and optimizing Wi-Fi/LAN setups to ensure peak network performance
- Proficient in troubleshooting both macOS and Windows platforms
- Familiar with managing cloud-based workspaces (Google Workspace/Admin Console is a plus)
- Basic knowledge of networking (TCP/IP, DNS, VPN, Wi-Fi routers)
Working Style & Mindset:
- High Accountability: Strong ownership of tasks - not finding temporary workarounds, fixing the root cause
- Detail-oriented: Follows checklists rigorously to prevent data leaks or asset loss during offboarding/onboarding
- Good Communication: Patient and friendly when explaining technical solutions to non-technical colleagues
Benefits
- 13th-month salary bonus
- Comprehensive healthcare insurance.
- MacBook / Windows laptop, external monitor, and all necessary equipment
- Yearly team outings, company trips, and internal clubs
- Structured onboarding, continuous training, and clear career-growth paths.
- English-language training programs.
- Free drinks, snacks, and parking
