About Us
At Topicus, we believe IT should serve society. From healthcare and education to finance, our solutions empower millions of people daily by turning complex challenges into user-friendly platforms. We don't just build software; we increase self-reliance and reduce vulnerability for citizens worldwide.
With a team of over 1,500+ Topicans across Southeast Asia (Vietnam & Thailand) and Europe (the Netherlands, Romania, Portugal, and Iceland), we are constantly expanding our horizons. Our ambition reaches far beyond Europe, driven by a shared mission to make a meaningful difference.
About the Role
We are looking for an Fresher IT Helpdesk Officer to support employees with workstation-related needs and ensure IT equipment is properly prepared, maintained, and tracked throughout its lifecycle. The role supports onboarding activities, provides first-line hardware support, coordinates repairs and replacements with vendors, and maintains accurate asset records for laptops, monitors, and other workplace technology.
Key Responsibilities
- Support employee onboarding by coordinating account requests and preparing IT equipment.
- Configure and prepare laptops and peripherals for new employees.
- Provide first-line support for laptop and workstation issues, including performance, battery, and hardware-related problems.
- Perform basic hardware maintenance and upgrades.
- Coordinate repairs, warranty claims, and replacements with external vendors.
- Research and recommend workstation hardware specifications.
- Maintain accurate records of IT assets and manage equipment handovers and returns.
- Support hardware inventory management and lifecycle tracking.
Requirements
- Fresh graduates or up to 1 year of experience in IT Support role.
- Basic knowledge of computer hardware and troubleshooting.
- Good command of English, especially verbal.
- Strong organizational and administrative skills.
- Attention to detail in asset management and documentation.
- Customer-focused approach with strong interpersonal and communication skills.
- Ability to coordinate effectively with employees, vendors, and internal stakeholders.
Benefits
- Fixed 13th-month salary and performance bonus.
- Full salary during probation and full social insurance coverage.
- A good work-life balance environment.
- Premium healthcare (including annual health check-up).
- 16 days of annual leave per year.
- 5 paid sick leave days.
- Dynamic and international English-speaking working environment.
- Regular gatherings (happy hours, bimonthly dinners, social events, etc.).
- Annual company trip.
- Fully stocked pantry with coffee and snacks.
- Budget for team activities.
- Supportive and diverse work environment that promotes continuous learning.
- Opportunity for traveling and training in the Netherlands.
Join our team as a Fresher IT Helpdesk Officer at Topicus Vietnam!
