Location:Quy Nhon
Key areas of responsibilities:
- Conduct support operations on day-to-day basis
- In cooperation with Infrastructure operations and engineering teams, perform actions to maintain Service Level Objectives as well as security and compliancy tasks
- In cooperation with Service Owners, conduct service management operations for local and legacy services
- Strive for continuous improvement to improve service and support operations
- Where agreed, participate to IT Compliance development for own area
- Where agreed, participate to Infra development within own area of expertise
- Where agreed, manage business integration with active communication, promotion and deployment of standard IT services, coordination of local key users and handling of possible local escalation cases on own responsibility area
- Participation in the Duty Ring at sites/consolidated sites within two hours from home base, where applicable
Key contacts:
- End users, business key users and managers
- Servers & Storage, Communication Technology, and Managed Desktop Services Engineering and Operations teams
- Application Services, including Service Owners, AS architects and teams
- Command Center team
- User Support team
- Transition Management team
- External vendors
Qualifications:
- Education – Minimum Qualification: B.Eng. in information technology or equivalent
- 2-5 years experience in IT, with few years experience on hands on in Data Centre
- Solid technical understanding of one or more technology areas, such as servers, storage, operating systems, cluster technologies, SAP, databases or middleware. The ability to cover multiple technology areas or will to learn additional areas is a strong plus.
- IT service delivery competencies, communication skills, ITIL methodology certification or respective knowledge, situation management skills, broad awareness relating to IT infrastructure, agility and flexibility to address critical situation (downtime) in professional manner.
- Ability to work independently with little day to day support – self starters
- Flexibility with respect to time – client deliverables need to be met with a Can-do attitude
- Have a B driving license
- Strong service mindset
- Experience on preferably several of technological domains: Servers & Storage, Communication Technology, and Managed Desktop Services
- Deep problem-solving capabilities with in-depth understanding of technology and business interface
- Experience and knowledge of local application portfolio
- Good understanding of IT Service Management processes and practices
- Good communication skills in local language, combined with adequate written and spoken English language capabilities
- Willingness to travel, not more than 20% of working time
Why should you join us:
- Attractive package including base salary + 13th month salary
- Insurance based on full base salary and Medical Benefit (Bao Viet Insurance Package) for Employee and Family
- 100% of full salary and benefits as an official employee from the 1st day of working
- 18 paid leaves per year
- Working in a fast paced, flexible, and multinational working environment with opportunity to travel onsite (in 60 countries)
- Working with outstanding colleagues coming from top universities and top companies in
- Vietnam and foreign countries
*** Note: We highly appreciate your interest in this position of HCL Vietnam. After reviewing all applications, only qualified candidates will be contacted for the next steps within 15 days from date of submission.
