Receive information from users, process information and contact users to support errors related to software, services, Fsoft IT systems, ... via phone, mail, chat channel, ...
Analyze issues, redirect unresolved issues to the next level of support
Respond promptly to issues and service requests.
Monitor and update customer status and information for management.
Guide customers through the problem-solving process.
Communicate with customers and users, ready to help when customers need support.
Yêu cầu
Have knowledge of IT systems.
Problem-solving ability, ability to analyze problems and issues.
Ability to communicate, explain, and guide users in using the software.
Have a good service mindset.
Have knowledge and experience of support processes.
Good understanding of Microsoft Office (PowerBI is a plus).
