IT Helpdesk and support

Job Description

Position Summary:

The IT Helpdesk specialist joins the IT Support team to maintain computer networks, software, and hardware across the organization. This role is critical in providing timely technical support and helpdesk services, with a primary focus on supporting production lines to ensure operational continuity

The IT Helpdesk will monitor and maintain factory computer systems, telephone systems, IP CCTV system and infrastructure, while resolving technical issues ticketed through the company IT Ticket system.

Qualifications

Education & Experience

Degree: Technical college degree majoring in Electronics or Computer Technical.

Experience: Approximately 3 years of experience in similar positions, with at least 2 years specifically in an IT support role.

Industry Focus: At least 2 years of experience in system, network, and infrastructure support within the Production industry (Joint Venture or Foreign Owned Company preferred).

Additional information

Technical Skills

• Endpoint & OS Management: Advanced proficiency in Windows 10/11 and Linux environments; hands-on experience managing Windows Active Directory (users, groups, and GPOs).
• Cloud & Productivity: Expert-level support for Microsoft 365 (formerly Office 365) and legacy Office 2016 suites.
• Networking: Experience configuring and maintaining Cisco Meraki (wired/wireless), managing DNS, and troubleshooting general network infrastructure.
• Infrastructure Support: Ability to install, troubleshoot, and maintain diverse hardware including IP CCTV, IP Phone systems, and Production Machine systems.
• Security: Solid understanding of endpoint protection, including deployment and monitoring of Antivirus/Anti-malware solutions.

Soft Skills & Professional Qualities

• Collaborative Problem-Solver: A strong team player who can contribute effectively within the System Integration and Development team while maintaining the autonomy to work independently.
• Accountability: High sense of integrity and a meticulous attention to detail when documenting issues and performing system maintenance.
• Communication: Strong interpersonal skills with the ability to translate technical jargon into simple terms for non-technical users.
• Culture Fit: Dedicated professional whose work ethics align with our Company Core Values.
• CCNA, MCSA is prefferred.