IT Helpdesk and support

Job Description

Position Summary:

The IT Helpdesk specialist joins the IT Support team to maintain computer networks, software, and hardware across the organization. This role is critical in providing timely technical support and helpdesk services, with a primary focus on supporting production lines to ensure operational continuity

The IT Helpdesk will monitor and maintain factory computer systems, telephone systems, IP CCTV system and infrastructure, while resolving technical issues ticketed through the company IT Ticket system.

Qualifications

Education & Experience

Degree: Technical college degree majoring in Electronics or Computer Technical.

Experience: Approximately 3 years of experience in similar positions, with at least 2 years specifically in an IT support role.

Industry Focus: At least 2 years of experience in system, network, and infrastructure support within the Production industry (Joint Venture or Foreign Owned Company preferred).

Additional information

Technical Skills

• Operating Systems: Proficient in MS Windows (10, 11), Linux, and Windows Active Directory.
• Applications: Expertise in Office 2016, Office 365 suite, and standard Windows applications.
• Networking: Experience with Cisco Meraki (Wired and Wireless), DNS, and general network infrastructure maintenance.
• Security: Familiarity with Antivirus and Anti-malware security systems.
• Hardware and system: Strong ability to troubleshoot and maintain computer hardware, CCTV system, IP Phone System, Production machine system.

Soft skills

• Strong interpersonal skills with the ability to work independently and as part of a team.
• High sense of responsibility, integrity, and careful attention to detail
• Alignment with Company Core Values.