Position: IT Business Analyst (ITBA)
Location: Ha Noi, Vietnam
Department: Delivery
Reports to: Project Manager / BOD
PalmTek Solution is a Vietnam-based technology company in Vietnam, operating under Palms Capital Group, with offices in Hanoi and Ho Chi Minh City. PalmTek Solution serves clients across Vietnam and internationally, delivering specialized expertise in digitization, digital transformation, AI-powered solutions, and software engineering. Trusted by national-scale institutions — including the Ministry of Public Security of Vietnam — PalmTek Solution provides secure, end-to-end technology services across the full project lifecycle: from system design and software development through deployment, integration, and long-term support.
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Role overview
We are looking for a proactive and business-savvy IT Business Analyst (ITBA) who not only translates business requirements into actionable specifications but also demonstrates a strong ability to understand, anticipate, and align with client expectations.
The ideal candidate has strong domain knowledge in Digitalization, E-commerce, IoT, and practical understanding of AI applications, combined with solid technical foundations to effectively collaborate with engineering teams.
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1. Key responsibilities
A. Business Analysis
- Elicit, analyze, and translate business requirements into actionable deliverables
- Understand both explicit and implicit client expectations
- Identify gaps, risks, and improvement opportunities
- Proactively suggest solutions, not just document requirements
B. Stakeholder Engagement
- Bridge business and engineering teams.
- Communicate complex concepts clearly (including technical topics).
- Build trust and alignment across stakeholders.
C. Domain & Technology expertise
Apply knowledge in:
- Digital transformation & system integration.
- E-commerce (order lifecycle, payment, fulfillment).
- IoT (device communication, real-time data, integration).
Leverage AI knowledge to:
- Identify applicable use cases (chatbot, agent, automation, prediction).
- Define AI-related requirements.
- Align AI solutions with business goals.
D. Document & Quality
- Produce high-quality artifacts: User stories, all project-related documents such as BRD/FRD, Process flows, diagrams, etc.
- Ensure requirement traceability.
- Support QA/UAT, demo phases.
2. Requirements
Experience & Domain
- For Mid/Senior (HN): 3–5+ years of experience as an IT Business Analyst. Strong leadership, requirements ownership, and client-facing skills are required.
- Strong experience in Digitalization / E-commerce systems.
- Exposure to IoT systems and AI knowledge is a plus.
Communication skills:
- Working proficiency in both English & Vietnamese (read/write technical docs, communicate in meetings).
- Communicate clearly, concisely, and in a structured way.
- Break down complex problems into simple, understandable points.
- Focus on outcomes and business value.
- Ability to uncover hidden needs & expectations.
- Adapt communication to different stakeholders and handle conflicts effectively (high EQ).
Technical foundation:
- Solid understanding of: APIs (RESTful, request/response, integration concepts).
- Databases (basic structure, queries, data flow).
- System architecture basics (client-server, microservices – high level).
- Understanding of various project methodology such as Agile, Waterfall.
Ability to:
- Discuss and clarify requirements with engineering teams.
- Understand technical constraints and trade-offs.
- Read and interpret technical documentation.
Familiarity with tools:
- Jira / ADO (backlog, user stories, sprint tracking).
- Confluence / Wiki tools for documentation
3. Success metrics
- Requirement quality & clarity (low rework rate).
- Smooth collaboration with engineering teams.
- Stakeholder satisfaction.
- Contribution to product/business outcomes.
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Compensation & Benefits
- Competitive salary package based on experience and performance.
- Performance review & salary adjustment periodically.
- 13th-month salary and performance bonus.
- Full social, health, and unemployment insurance as per labor law.
- Flexible working environment, supportive and open culture.
- Opportunities to work on Digital, E-commerce, IoT, and AI-driven projects.
- Learning & development support (training, courses, knowledge sharing).
- Clear career path and growth opportunities.
- Monthly bonding activities and internal activities,
- Team building events, company trips / staff trips, year-end party and company celebrations.
