About the position
At Marou, our mission is to connect the world with award-winning Vietnamese chocolate. We are a vertically- integrated chocolate company dedicated to crafting the finest artisanal chocolates using only the highest quality ingredients. With a commitment to exceptional taste, sustainability, creativity, and design, we aim to provide a unique and indulgent chocolate experience to our customers. Our products are distributed worldwide, and we pride ourselves on maintaining a high level of customer satisfaction.
ROLE PURPOSE
The International Sales & Operations Coordinator serves as the primary point of contact for international clients for order processing and fulfilment. Importantly, this role acts as the on-site representative for the International Department at the Marou Head Office/Factory. You will connect the remote International team with the on-site supply chain and production teams, ensuring international orders are prioritised and issues are addressed promptly.
KEY RESPONSIBILITY:
International Order Cycle Management (The Admin Role):
- Customer POC: Serve as the first point of contact for existing international distributors and B2B clients regarding order placement, product availability, and timeline inquiries.
- Order Entry & ERP: Manage the end-to-end order entry in the ERP system. Convert Purchase Orders (POs) into Proforma Invoices (PIs) and Sales Orders.
- Financial Documentation: Responsible for issuing commercial invoices, credit notes, and tracking payment status before releasing goods. Ensure all data matches for customs compliance.
- Data Integrity: Maintain the customer database, price lists, and product specifications in the system.
Internal Coordination (The Supply Chain Link):
- Liaise with Supply Chain: Act as the bridge between the International Commercial team and the Supply Chain Department.
- Logistics Handover: detailed order requirements to the Logistics Supervisor (now within Supply Chain) and the Sales Support team to ensure booking of shipments aligns with customer requested delivery dates.
- Forecast report: consolidating forecasts from the Regional Sales Manager on a monthly basis for the Supply Chain Department.
- Inventory Allocation: Coordinate with the factory planning team to ensure stock is reserved for upcoming international orders to avoid out of stock situations for export.
Head Office Representation (The Ambassador Role):
- On-Site Representation: Represent the Head of International at physical operational meetings in the Head Office. Report back on production updates, company policy changes, or factory issues that may impact export sales.
- Problem Solving: Resolve on-the-ground bottlenecks immediately (e.g., packaging errors, urgent sample requests, signing hard-copy documents) without waiting for the remote International team to intervene.
- Ownership of the International Operational Calendar: Coordinate and monitor the master schedule to ensure synchronisation between logistics (container planning) and commercial milestones (trade shows, new product launches, catalogue, and seasonal in-store activations).
MINIMUM REQUIREMENTS:
- Bachelor's degree in Business Administration, International Trade, Finance, Accounting, Supply Chain, or a related field.
- At least 2 years of experience in Sales Administration, Sales Support, or Sales Coordinator roles.
- Hands-on experience with sales order processing, invoicing, and coordination with internal departments.
- Fluent English proficiency (written and spoken).
- Customer-service mindset with attention to detail.
PREFERABLE REQUIREMENTS:
- Experience working in FMCG, manufacturing, trading or export-driven companies.
- Familiarity with ERP systems and hands-on experience with CRM software and other internal systems.
- Understanding of export procedures, customs requirements, and international logistics.
- Proficiency in Microsoft Office, especially Excel.
- Strong interpersonal and communication skills.
- Proven ability to influence cross-functional stakeholders through effective negotiation to ensure international business priorities are secured and executed.
- Ability to take ownership of operational tasks independently.
Working time: Monday - Friday
Working location: Binh Chieu Industrial Park, Thu Duc City, HCMC.
