Main Responsibilities:
- Handle customer requirements indicated in Standard Operating Procedure (SOP): Timely & amicable settlement of customer issues.
- Check & make sure that clear and correct details are received from the customer at the booking stage.
- Coordinate with relevant parties (Customer/ Carrier/ Network) to arrange Booking/ Trucking.
- Update information in the core system.
- Arrange documents such as Shipping Instruction (SI)/ Verified Gross Mass (VGM)/ Forwarder's Cargo Receipt (FCR)/ Draft Bill of Landing (BL), etc. processing, checking & Billing.
- Arrange document collection & upload. Provide shipping advice as per the Customer's SOP.
- Generate necessary reports and information for Team Leader: Information is accurate and timely.
- Coordinate with overseas office to smooth operation: smooth and timely correspondence, and smooth service delivery.
- Other assignments as per the Team Leader's request.
Requirements:
- COMPULSORY: Student (NOT fresh graduated and still be student for at least 6 months) who can work full-time from Monday to Friday for 6 months, 1-2 off-sessions per week for the study is acceptable.
- Good English skills (both speaking & writing)
- Background in Economics, Logistics or Analytics
- Good attitude, hard-working, willing to learn
- Ability to quickly negotiate with customers in a short call
- Good at MS Office
Working Location: 11th Floor, Etown 2 Building, 364 Cong Hoa, Tan Binh Ward, HCMC
Notice:
We kindly request that candidates submit their CVs (résumé) in English as part of the application process.
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